Emily Oliveira
Metairie,LA
Summary
Was the Assistant Manager at EJM Landscapes, excelling in operations management and customer relations. Boosted customer satisfaction through prompt resolution of complaints and fostered a positive work environment, enhancing team motivation. Helped to create schedules for employees and coordinate vendors to jobsites. As well as translating and communicating with vendors and employees for the boss.
Overview
3
3
years of professional experience
Work History
Assistant Manager
EJM Landsacpes
03.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized work environment at over 8 job sites to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Barista
Boba Boba Nola
03.2021 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Destrehan High School
Destrehan, LA05.2022
Skills
- Sociable
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Project management abilities
- Customer Service
- Problem Resolution
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
EJM Landsacpes
03.2023 - 07.2024
Barista
Boba Boba Nola
03.2021 - 04.2023
Destrehan High School