Emily Ortiz
Waller,TX
Summary
Customer service and operations professional with experience in cleaning service environments and high-end retail cashier roles. Competent in managing multiple tasks, following custodial requirements, and maintaining safe procedures. Proficient in accurate cash and card transactions, service support, and day-to-day operational organization.
Overview
4
4
years of professional experience
Work History
Cashier
Family Dollar
02.2026 - Current
- Processed cash, card, and mobile payments accurately at register
- Balanced cash drawer and resolved register discrepancies with attention to detail
- Assisted customers with purchases, price checks, and product locations
- Applied coupons, discounts, and promotions according to store policies
- Maintained organized checkout area and supported front-end cleanliness
- Handled returns and exchanges while protecting customer satisfaction
- Guided newer cashiers on register procedures and customer service expectations
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cleaner
Emi's Cleaning Service
09.2023 - 01.2026
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Supervised supplies in inventory and submitted reorder requests.
Pizza Maker
Little Caesars
03.2023 - 09.2023
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
Education
High School Diploma - undefined
Penn Foster Career School
Scranton, PA09.2023
Skills
- Multitasking and organization
- Sanitization procedures
- Safe chemical handling
- Disinfection practices
- Attention to detail
Timeline
Cashier
Family Dollar
02.2026 - Current
Cleaner
Emi's Cleaning Service
09.2023 - 01.2026
Pizza Maker
Little Caesars
03.2023 - 09.2023
High School Diploma - undefined
Penn Foster Career School