ROSALINA PEÑA ALONZO
New York,USA
Summary
Detail-oriented professional with over 3 years of experience in high-volume administrative, client service, and security roles. Managed financial transactions, streamlined front-desk operations, and delivered outstanding customer care. Maintained organized systems and fostered positive client relationships in fast-paced environments. Bilingual and collaborative.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Cashier
Harry Cipriani
New York, NY
04.2026 - Current
- Processed diverse payment types, including cash, cards, member accounts, and room transfers, ensuring compliance with corporate protocols.
- Input and close out guest checks, prices, and order details with total accuracy.
- Conducted end-of-shift cash drawer counts and financial reconciliations, maintaining accurate accounting records.
- Protect guest privacy by handling sensitive payment and membership information with absolute discretion.
- Provided warm, high-end hospitality while addressing guest questions and resolving billing inquiries.
- Coordinate seamlessly with hosts, servers, bartenders, and management to ensure fluid front-of-house service.
- Identified complex transaction errors for prompt resolution.
Clinic Security Guard
Henry Street Settlement, Community Consultation Center
New York, NY
11.2023 - 06.2024
- Welcomed and monitored over 100 daily visitors to maintain a safe, comfortable, and protocol-compliant facility.
- Coordinated with supervisors via mobile devices and radios; swiftly resolving 10 to 15 safety and service calls daily.
- Tested and adjusted multiple on-site surveillance and security systems weekly, and achieved a flawless safety record.
- Logged shift summaries to keep leadership updated on daily building activity.
Clinic Receptionist
Henry Street Settlement, Community Consultation Center
New York, NY
12.2021 - 06.2024
- Managed main lobby reception desk for up to 70 patients daily, verifying insurance plans and collecting $1,000+ in weekly copays to support clinic revenue.
- Sorted out scheduling and patient concerns within 5 minutes, which successfully cut lobby wait times by 20%.
- Resolved scheduling and patient concerns within 5 minutes, reducing lobby wait times by 20% to enhance patient experience.
- Maintained smooth clinic operations by updating, scanning, and organizing 200+ medical records weekly to ensure accurate patient information.
Community Response Team Member
Henry Street Settlement
New York, NY
11.2021 - 12.2022
- Coordinated with a 6-person team to distribute 100+ food care packages weekly to local seniors across 5 housing developments, enhancing support for vulnerable populations.
- Prepared and served meals for 60 to 80 elderly residents weekly, fostering a welcoming and respectful dining environment.
- Mentored and trained five local youth hires in community service and teamwork, contributing to their personal and professional development through the Summer Youth Employment Program.
- Mentored and trained 5 local youth hires in community service and teamwork through the Summer Youth Employment Program.
Education
Medical Assistant Certification -
Comprehensive Youth Development Career Academy
Undergraduate Studies -
Borough of Manhattan Community College (BMCC)
High School Diploma -
Cascades High School
Skills
- Cash handling
- Money handling
- Customer support
- Attention to detail
- Time management
- Multitasking organization
- Bilingual (Spanish & English)
- Gracious Communication
- Issue resolution
- Front Desk Operation
- Customer excellence
- Station Upkeep
Certification
CPR Training Certification, Henry Street Settlement
Timeline
Cashier
Harry Cipriani
04.2026 - Current
Clinic Security Guard
Henry Street Settlement, Community Consultation Center
11.2023 - 06.2024
Clinic Receptionist
Henry Street Settlement, Community Consultation Center
12.2021 - 06.2024
Community Response Team Member
Henry Street Settlement
11.2021 - 12.2022
Medical Assistant Certification -
Comprehensive Youth Development Career Academy
Undergraduate Studies -
Borough of Manhattan Community College (BMCC)
High School Diploma -
Cascades High School