Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Osborne

Wartburg,TN

Summary

Experienced with health information management, focusing on accurate and confidential record maintenance. Utilizes health information systems and coding software to support healthcare operations. Track record of ensuring data integrity and contributing to effective patient care. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Certified Medical Assistant

Summit Medical Group
06.2022 - Current
  • Scribing in the room with the provider.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Incorporated outside records into charts and EHR.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Certified Nursing Assistant

Summit Medical Group
07.2021 - 06.2022
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Front Office Coordinator

Summit Medical Group
09.2020 - 07.2021
  • Performed administrative support tasks, completing duties within required timeframes.
  • Maintained general office organization and cleanliness.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Processed memos, client correspondence, travel vouchers and other documents, routing to appropriate personnel as necessary.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Delegated work to staff, setting priorities and goals.

Receptionist

Summit Medical Group
09.2019 - 09.2020
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments and meetings for management team.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Reported suspicious individuals to supervisor.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Answered and directed incoming calls using multi-line telephone system.

Education

Certificate - Certified Nursing Assistant

TCAT Knoxville
Knoxville, TN
08.2017

High School Diploma -

Wartburg Central High School
Wartburg, TN
05.2016

Skills

  • Scribing
  • Medical records
  • Medical Terminology
  • ICD 10 Coding
  • HIPAA Compliance
  • Wound Care
  • Decision Making
  • Medication Administration
  • Operating EKG Equipment
  • Patient Relations
  • Time Management
  • Blood and Tissue Collection
  • Cleaning and Organizing
  • Critical Thinking
  • Multitasking and Prioritization
  • Examination Preparation
  • Check-In and Check-Out Procedures
  • Procedure Assistance
  • Appointment Scheduling
  • Updating Medical Records
  • Cleaning and Sanitizing
  • Clear Communication
  • Specimens Collection and Processing
  • Willingness to Learn
  • Flexibility and Adaptability
  • Microsoft Office
  • Sanitizing and Cleaning
  • Electronic Charting
  • Vitals Collection and Documentation
  • Relationship Building
  • Venipuncture Expertise
  • Medical Dictation
  • Diagnostic Testing
  • Data Entry

Timeline

Certified Medical Assistant

Summit Medical Group
06.2022 - Current

Certified Nursing Assistant

Summit Medical Group
07.2021 - 06.2022

Front Office Coordinator

Summit Medical Group
09.2020 - 07.2021

Receptionist

Summit Medical Group
09.2019 - 09.2020

Certificate - Certified Nursing Assistant

TCAT Knoxville

High School Diploma -

Wartburg Central High School

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Emily Osborne