Emily Osman
MINNEAPOLIS,MN
Summary
Detail-oriented professional with strong skills in customer relationship management and problem solving. Experience in managing supply chain operations and fostering team collaboration to achieve high service standards.
Overview
6
6
years of professional experience
Work History
Automated Logistical Specialist (92A)
US Army
Saint Joseph, Minnesota
11.2021 - Current
- Managed supply chain operations for military logistics and supply.
- Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
- Oversaw warehouse management processes for efficient storage solutions.
- Maintained accurate records of inventory and equipment status.
- Effectively created work orders for vehicles that are awaiting maintenance
- Maintained vehicle dispatches with accurate usage data
- Effectively create work orders for vehicles that are awaiting maintenance
- Maintain vehicle dispatches with accurate usage data
- Provided training and guidance to new personnel on automated logistical processes.
General Manager
Jimmy John’s
Plymouth, MN
03.2025 - 08.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure efficient service and product quality.
- Managed staff scheduling to optimize team performance and customer satisfaction.
- Monitored financial reports to identify areas for cost reduction and revenue growth.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained new employees on company policies and customer service standards.
- Conducted training sessions for employees on company duties, policies, and procedures.
- Conducted regular staff meetings to enhance communication and teamwork among personnel.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with health and safety regulations within the store environment.
- Developed work schedules and tracked payroll expenses to ensure adherence to budget constraints.
1st Assistant Manager
Jimmy John’s
Plymouth, Mn
09.2024 - 02.2025
- Assisted in managing daily operations and shift schedules for team efficiency.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Trained new employees on food safety and customer service practices.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Ensured compliance with company policies during food preparation and handling.
- Maintained cleanliness and organization of workstations to ensure operational standards.
- Monitored inventory levels and coordinated with suppliers for timely deliveries.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Assisted store manager in hiring and training new employees.
Inshop
Jimmy John's
Monticello, MN
10.2020 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate
American Eagle Outfitters
Albertville, MN
02.2021 - 05.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and provided personalized service.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained visual merchandising standards to enhance store appearance.
Education
Monticello High School
Monticello, MNSkills
- Automated supply systems
- Logistical training
- Inventory control
- Stock control
- Order picking and processing
- Shipping and receiving
- Problem solving
- Time management
- Customer relationship management
- Team collaboration
- Effective communication
Timeline
General Manager
Jimmy John’s
03.2025 - 08.2026
1st Assistant Manager
Jimmy John’s
09.2024 - 02.2025
Automated Logistical Specialist (92A)
US Army
11.2021 - Current
Sales Associate
American Eagle Outfitters
02.2021 - 05.2021
Inshop
Jimmy John's
10.2020 - 09.2024
Monticello High School