Emily Osterman
Redwood City,CA
Summary
- Extensive background in workplace operations, program management and event planning
- High level of customer commitment, coupled with an ability to creatively tackle challenges
- Excellent communication skills and a strong desire to bring people and teams together
Overview
23
23
years of professional experience
Work History
Operations Manager
Congregation Beth Am
Los Altos Hills
06.2008 - Current
- Lead workplace operations, including safety and security, hospitality, client membership and employee engagement
- Develop and execute strategic initiatives to enhance the workplace experience and foster a warm, inclusive environment
- Lead administrative and facilities teams
- Create, manage and track OpEx and CapEx budgets
- Oversee large-scale event and rental program
- Ensure smooth execution of events and client happiness
- Create policies to support operational success
- Negotiate and manage vendor and third-party contracts.
Program Manager
Capitol Concierge @ Meta
Menlo Park
07.2017 - 01.2023
- Led the global team responsible for providing onsite concierge service to Meta employees
- Established program goals and delivered quarterly reporting presentations to key Meta stakeholders
- Planned and conveyed team's long-term plan for growth and scalability
- Compiled, analyzed and incorporated data and feedback to inform best practices and overall strategy
- Worked with client leadership to measure goal achievement and determine areas of improvement.
Operations & Events Manager
NetApp
San Jose
07.2005 - 07.2008
- Managed internal and external events for company's Executive Briefing Center, including personally overseeing 200+ meetings and events annually, totaling over $20M in budget
- Managed EBC facility, including external contractors and oversaw a major buildout and renovation
- Negotiated and managed vendor contracts and relations
- Planned and facilitated events for company's top enterprise accounts, totaling over 150M in revenue
- Participated in planning and execution of large-scale trade shows and offsite events on XFN teams.
Administrative Operations Manager
Intevac, Inc.
Santa Clara
12.2001 - 06.2005
- Created and managed corporate travel program
- Planned and executed internal and external company events and meetings
- Managed company's trade show presence
- Oversaw accounts payable and payroll functions
Education
Bachelor of Science - Business Studies
University of Massachusetts Amherst
Amherst, MACertificate - Event Management
The George Washington University
Washington, DCSkills
- Workplace Operations
- Vendor Management
- Event Planning
- Employee Engagement
- Team Leadership
- Scalability
- Salesforce Administrator
- Presentations
- Data Analysis
Details
Redwood City, CA, (650) 269-4541, emily.osterman@gmail.com
Timeline
Program Manager
Capitol Concierge @ Meta
07.2017 - 01.2023
Operations Manager
Congregation Beth Am
06.2008 - Current
Operations & Events Manager
NetApp
07.2005 - 07.2008
Administrative Operations Manager
Intevac, Inc.
12.2001 - 06.2005
Bachelor of Science - Business Studies
University of Massachusetts Amherst
Certificate - Event Management
The George Washington University