EMILY PACIS

• Managed bar inventory, ensuring optimal stock levels and reducing waste.
• Provided exceptional customer service, enhancing guest experiences through personalized interactions.
• Trained and mentored junior bartenders on beverage preparation and customer engagement techniques.
• Provided excellent customer service in a fast-paced bar environment.

• Trained new waitstaff in menu knowledge and customer service techniques.
• Demonstrated proper food handling and safety protocols to ensure compliance.
• Coordinated staff schedules to ensure adequate coverage during peak hours.

• Developed leadership skills as well as assisting other volunteer members by supporting and collaborating to help preserve the trails.
• Communicated with each customer and provided all answers to questions and concerns.
• Followed the organization's procedures and instructions to maintain safety.

•Worked at the register, totaling sales, collecting payments, and printing receipts.

• Used positive upselling and customer service skills to assist customers in locating merchandise and engaging with various product options.
• Resolved customer issues and complaints by customer service.

• Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
• Greeted guests with a friendly smile and offered to bring beverage orders while we discussed menu options.