EMILY PALACIO
North Miami Beach,USA
Summary
Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Boucher Brothers. Skilled in customer service and maintaining cleanliness, adept at fostering client relations and managing time efficiently. Achieved significant improvements in client satisfaction and operational efficiency through proactive problem-solving and effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Polish'd Nail Lounge
Front Desk Position
North Miami Beach, Florida
01.2025 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Handled incoming and outgoing mail and packages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors warmly and directed them to correct personnel or office.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Park & Recreation Camp Counselor
North Miami
North Miami Beach, Florida
02.2023 - Current
- Assisted in developing weekly lesson plans for various age groups.
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Coordinated outdoor adventures, including hiking, canoeing, and ropes courses, emphasizing team building and personal growth.
- Acted as ambassador for camp to families by communicating about camper's experience.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Beach Attendant
Boucher Brothers
Miami Beach
10.2023 - 12.2024
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace
- Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity
- Supported revenue growth by upselling beach amenities such as cabanas, lounge chairs, and water sports activities
- Handled cash transactions accurately while renting out beach equipment, ensuring proper accounting procedures were followed
- Monitored and maintained towel inventory by obtaining clean towels from laundry and returning and laundering dirty towels
- Ensured cleanliness of the beach area, contributing to a positive atmosphere for guests
- Contributed to a welcoming environment by greeting guests upon arrival and providing information about available services
Receptionist Clerk
Physician Group of South Florida
Miami Beach, FL
02.2023 - 08.2023
- Provided clerical support to company employees by copying, faxing, and filing documents
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Corresponded with clients through email, telephone, or postal mail
- Confirmed appointments, communicated with clients, and updated client records
- Answered central telephone system and directed calls accordingly
- Maintained a welcoming environment for visitors with a clean, organized reception area
Education
Marketing -
Nova Southeastern University
Davie, FL07.2027
Skills
- Customer Service
- Maintaining cleanliness
- Appointment Scheduling
- Document Preparation
- Time Management
- Customer/Client relations
- Security awareness
- Social media management
- Problem solving
- Dependable and responsible
- Team collaboration
- Customer relationship management
Languages
- English, Native or Bilingual
- Spanish, Professional Working
Timeline
Polish'd Nail Lounge
Front Desk Position
01.2025 - Current
Beach Attendant
Boucher Brothers
10.2023 - 12.2024
Park & Recreation Camp Counselor
North Miami
02.2023 - Current
Receptionist Clerk
Physician Group of South Florida
02.2023 - 08.2023
Marketing -
Nova Southeastern University
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