Emily Papp
Ruskin
Summary
Professional customer service expert with proven trustworthy and time management skills in multiple roles throughout the hospitality industry. Successful at handling tables of all sizes with effectiveness and accuracy while meeting guest needs. Strives to drive customer satisfaction and creating brand loyalty.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Server
Texas Roadhouse
Riverview
11.2025 - Current
- Welcomed guests with a friendly demeanor, customized their experience, and guided first-time guests through the menu
- Maintained cleanliness and organization of dining area and tables.
- Accommodated allergies and requests in the proper protocol.
- Processed payments in a safe, accurate and timely manner at Point of Sales system.
Bar Manager
Ford’s Garage
Sarasota
04.2023 - 10.2025
- Trained staff on cocktail preparation and customer service standards.
- Conducted staff meetings to discuss goals and improve teamwork.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed bar staff, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Bartender/ Server/Certified Corporate Trainer
Ford’s Garage
Estero
01.2021 - 04.2023
- Mixed classic cocktails, core menu beverages, and created unique drinks for customer satisfaction.
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of bar area and equipment.
- Led multiple teams of 20+ trainees for new restaurant openings in varying locations to ensure they were prepared and up to standard
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
Hostess/Server
Ford’s Garage
Cape Coral
11.2018 - 01.2021
- Greeted and seated guests warmly and promptly to enhance dining experience.
- Managed reservation system to optimize table turnover, guest flow, and maintain server rotation
- Assisted in training new staff on customer service standards and procedures for the host stand
- Handled guest inquiries and resolved minor issues to ensure a pleasant visit.
- In charge of receiving, entering, and packaging to-go orders over the phone, and through multiple delivery systems.
Education
Mariner High School
Cape Coral, FLSkills
- Cocktail preparation
- Exceptional customer service
- Point of sale knowledge and effectiveness
- Menu knowledge
- Works well in fast-paced environments
Certification
- Florida Servsafe Manager Certification
Timeline
Server
Texas Roadhouse
11.2025 - Current
Bar Manager
Ford’s Garage
04.2023 - 10.2025
Bartender/ Server/Certified Corporate Trainer
Ford’s Garage
01.2021 - 04.2023
Hostess/Server
Ford’s Garage
11.2018 - 01.2021
Mariner High School