Emily Parker
Salem,NH
Summary
Versatile and results-oriented professional with experience at Gateways, highly experienced professional with background providing direct care services to individuals with intellectual and developmental disabilities. Strengths include excellent communication skills, strong organizational skills, and a compassionate, patient demeanor. Talented at monitoring and addressing the needs of individuals for safety, comfort and well-being. Commitment to providing quality care through skillful and professional delivery of services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Development Representative
FW Webb
Londonderry, NH
06.2024 - Current
- Developed and maintained relationships with potential customers to understand their business needs.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Researched target accounts to build a pipeline of qualified leads.
- Maintained up-to-date records of customer interactions and communications.
- Responded quickly to inquiries from potential customers via phone or email.
- Built strong relationships with existing customers through ongoing communication.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
DIRECT SUPPORT PROFESSIONAL
Gateways
Nashua
04.2019 - Current
- Assisted disabled clients to support independence and well-being
- Maintained clean, safe and well-organized patient environment
- Monitored progress and documented patient health status changes to keep care team updated
- Administered medication as directed by physician
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning
- Assisted with daily living activities, running errands and household chores
DSP
Nashua Center
Nashua, NH
03.2023 - 06.2024
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Med Certified
- CPR and First Aid Certified
ADMINISTRATIVE ASSISTANT
Masi Plumbing And Heating
Nashua
08.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Restocked supplies and placed purchase orders to maintain adequate stock levels
TIER 2 CUSTOMER SERVICE REPRESENTATIVE
Concentrix
Nashua, NH
09.2020 - 06.2021
- Evaluated customer satisfaction levels through surveys or other methods
- Identified trends in customer feedback to improve services offered by the company
- Performed data entry tasks for customer accounts into the database system
- Developed an understanding of customer service principles and processes
- Monitored incoming calls, emails, and chats from customers for quality assurance purposes
- Handled customer inquiries accurately and efficiently
- Effectively communicated with customers to identify and resolve their issues in a timely manner
- Provided assistance to customers by phone, email, and live chat
- Maintained a high level of professionalism while interacting with customers on a daily basis
- Handled customer complaints and escalated issues according to procedures
COMMERCIAL BILLING SPECIALIST
Atiis LLC
Nashua
04.2019 - 09.2020
- Receive and sort incoming payments
- Manage and track incoming payments
- Manage account statuses
- Identify inconsistencies
- Regularly update accounts receivable database
- Inform clients on their outstanding debts and deadlines
- Answer clients' equations and address problem
- Post bills, receipts and invoices
- Prepare and present report to your supervisor
SUPERVISOR/BARTENDER/WAITRESS
Lui Luis
Nashua
04.2015 - 05.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials and took drink orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
TEAM LEAD/COOK
Market Basket
Nashua
03.2012 - 04.2016
- Supervised line cooks to monitor food safety and order accuracy
- Prepared ingredients ahead of time to promote efficiency in dish garnishing
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Took over line positions in event of emergency
- Taught kitchen staff safety protocols and restaurant standards
Skills
- CRM Software
- Cash Deposit Preparation
- Mail Management
- Employee Training
- Customer Service
- Administrative Support
- Behavior management
- Computer literacy
- Decision-making support
- First aid and CPR
- Social skills development
- Stress management
- Time management
- Empathy and understanding
- Disability awareness
- Self-advocacy training
- Active listening
- Personal care assistance
Certification
- Med Certified
- CPR and First Aid Certified
Timeline
Business Development Representative
FW Webb
06.2024 - Current
DSP
Nashua Center
03.2023 - 06.2024
ADMINISTRATIVE ASSISTANT
Masi Plumbing And Heating
08.2022 - 03.2023
TIER 2 CUSTOMER SERVICE REPRESENTATIVE
Concentrix
09.2020 - 06.2021
DIRECT SUPPORT PROFESSIONAL
Gateways
04.2019 - Current
COMMERCIAL BILLING SPECIALIST
Atiis LLC
04.2019 - 09.2020
SUPERVISOR/BARTENDER/WAITRESS
Lui Luis
04.2015 - 05.2018
TEAM LEAD/COOK
Market Basket
03.2012 - 04.2016
- Med Certified
- CPR and First Aid Certified