Emily Parnell
Patchogue,NY
Summary
Extensive experience in customer service across various environments, complemented by proficiency in Microsoft applications and online filing systems. Demonstrated ability to enhance customer satisfaction through effective communication and problem-solving skills. Proven track record of managing customer inquiries and resolving issues efficiently. Strong technical skills support seamless integration of technology in service delivery.
Overview
3
3
years of professional experience
Work History
Pharamcy Customer Service Associate
Walgreens
Medford, New York
07.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Maintained cleanliness and organization of the customer service area.
- Handled returns and exchanges according to company policies.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
Student Assistant
Iona University
New Rochelle, New York
09.2024 - 05.2025
- Coordinated scheduling for study groups and tutoring sessions.
- Communicated effectively with students and staff regarding inquiries.
- Collaborated with peers to enhance student engagement initiatives.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Promoted events and services via information tables and designated campus events.
Cashier
Island Thrift
Medford, NY
04.2023 - 10.2023
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to maintain store cleanliness.
- Provided excellent customer service during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Some College (No Degree) - Sociology
Stony Brook University
Stony Brook, NY05-2028
Skills
- Customer service
- Problem resolution
- Effective communication
- Time management
- Team collaboration
- Cash handling
Timeline
Pharamcy Customer Service Associate
Walgreens
07.2025 - Current
Student Assistant
Iona University
09.2024 - 05.2025
Cashier
Island Thrift
04.2023 - 10.2023
Some College (No Degree) - Sociology
Stony Brook University