Emily Perez
Hoboken
Summary
Professional in operations management with proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Driven, hard working, and always wanting to grow in any and every way possible. Respected for reliability and results-focused approach. I consider myself a leader and i take pride when put in a position to lead. Always strive to be the best version of myself, and always make a point to bring that out in the people im surrounded by. I am passionate about what I do, and am very driven to keep growing.
Overview
6
6
years of professional experience
Work History
General Manager of Operations
Metropolis Hoboken
07.2023 - Current
- Opening Manager for the establishment, built from the ground up. Built a team, built and enforced systems, hiring & training of staff, payroll, weekly inventory & ordering, bar manager and cocktail consultant
- Ran bar program, trained staff on spirit, wine and cocktail knowledge.
- Demonstrated and led my team with my passion and love for the restaurant and bar industry. Always led by being hands on with my staff and motivated them to continue to grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed and booked Events of the establishment
General Manager
Saku Hoboken
11.2018 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Interacted well with customers to build connections and nurture relationships.
- Ran bar and cocktail program, including training of staff. Upkeeping quality control.
Education
Associate of Arts - Liberal Arts And Sciences
Orange County Community College
Middletown, NY05-2017
Skills
- Operations management
- Staff development
- Logistics management
- Team leadership
- Customer service
- Operations oversight
- Unsurpassed work ethic
Timeline
General Manager of Operations
Metropolis Hoboken
07.2023 - Current
General Manager
Saku Hoboken
11.2018 - 06.2023
Associate of Arts - Liberal Arts And Sciences
Orange County Community College
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