Emily Perez

• Processed medical claims using electronic health record (EHR) systems to ensure accuracy and compliance.
• Reviewed patient accounts and resolved billing discrepancies efficiently.
• Communicated with insurance providers to verify coverage and obtain necessary authorizations.
• Maintained up-to-date knowledge of coding guidelines and regulations for optimal reimbursement.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Identified and resolved patient billing and payment issues.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
• Collected payments and applied to patient accounts.

• Worked in Epic and Epic Support to learn and understand the system for clinic.

• Called patients to verify information on file.

• Updated patient information.

• Worked on correcting denials, bills, adding needed ICD-10 or CPT codes or removing unnecessary codes to reprocess bill.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.