Emily Perez
Santa Barbara,CA
Summary
Dynamic and results-driven wait staff member with proven expertise at Paddock Club in enhancing customer satisfaction through effective problem-solving and exceptional service. Skilled in efficient organization and communication, I consistently improved order accuracy and delivery efficiency, ensuring a seamless dining experience. Committed to maintaining a professional appearance and food allergy awareness.
Overview
7
7
years of professional experience
Work History
Wait Staff Member
Paddock Club
Elkhart Lake, Wisconsin
11.2020 - 11.2025
- Developed strong customer relationship management skills by providing high quality service and addressing customer needs and concerns efficiently.
- Managed high-pressure, high-volume service operations, and seamless coordination and communication with kitchen and service staff to efficiently carry out service.
- Improved order accuracy and delivery efficiency by strong communication with front of house/back of house.
- Processed payments and handled cash transactions efficiently.
Restaurant Waiter
Las Brisas Mexican Restaurant
Sheboygan, Wisconsin
07.2018 - 06.2021
- Took accurate food and drink orders using POS system.
- Maintained cleanliness of tables and dining area throughout shifts.
- Resolved guest complaints promptly to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Education
AAS - Science, Engineering, Technology Interest
University of Wisconsin- Green Bay
Green Bay05-2025
Skills
- Leadership and Collaboration
- Problem solving
- Efficient Organization
- Business Strategy and Operations
- Customer relationship management
- Time management
- Professional appearance
- Food allergy awareness
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Wait Staff Member
Paddock Club
11.2020 - 11.2025
Restaurant Waiter
Las Brisas Mexican Restaurant
07.2018 - 06.2021
AAS - Science, Engineering, Technology Interest
University of Wisconsin- Green Bay