Hailey Trudeau
Holden
Summary
Highly skilled in customer service, with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences, and efficient table management. Demonstrates adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Accuracy in handling cash, card, and other payment methods.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
The Draught House Bar & Grill
West Boylston
02.2024 - 08.2024
- Cleared table and bussed dishes to allow for quick setups.
- Garnished dishes and beverages to serve visually appealing menu items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Answered questions about menu selections and made recommendations when requested.
- Set up dining room to meet hospitality and service standards.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Cleared dishes between courses and after guests finished dining.
- Provided exceptional service to high volume of daily customers.
- Ensured that all orders were taken correctly and in a timely manner.
- Presented menus and answered questions regarding items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Wait Staff Member
Pholicious
Holden
02.2024 - 08.2024
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Answered questions about menu selections and made recommendations when requested.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleared dishes between courses and after guests finished dining.
- Trained new employees to perform duties.
Barback
The Draught House Bar & Grill
West Boylston
09.2023 - 08.2024
- Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Assisted with training new barback staff, sharing knowledge and best practices.
- Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
- Sliced and pitted fruit used to garnish drinks.
- Removed empty bottles and trash, keeping work areas clear and sanitary.
Host
Pholicious
Holden
09.2021 - 08.2024
- Accepted payments from guests for dine-in and take-out foods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Provided excellent customer service by anticipating customer needs.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Cashier
Wachusett Mountain Ski Area
Princeton
11.2023 - 02.2024
- Answered customers' questions and provided information on store procedures or policies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Discounted purchases by scanning and redeeming coupons.
- Followed company security procedures for handling large sums of money.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Welcomed customers, offering assistance to help find store items.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained work area and kept cash drawer organized.
Ice Cream Server
Rutland Marketplace
Rutland
05.2020 - 09.2020
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Verified accuracy of order before serving it to customers.
- Provided excellent customer service through friendly interactions with guests.
- Ensured that all health regulations were followed during food preparation and storage processes.
Education
Bachelor of Science - Nursing
University of Massachusetts, Boston
Boston, MA05-2028
High School Diploma -
Wachusett Regional High School
Holden, MA06-2024
Skills
- Time management
- Leadership
- Team collaboration
- Effective communication
- Customer satisfaction
- Food allergy awareness
- Cash handling
- Upselling techniques
References
References available upon request.
Timeline
Wait Staff Member
The Draught House Bar & Grill
02.2024 - 08.2024
Wait Staff Member
Pholicious
02.2024 - 08.2024
Cashier
Wachusett Mountain Ski Area
11.2023 - 02.2024
Barback
The Draught House Bar & Grill
09.2023 - 08.2024
Host
Pholicious
09.2021 - 08.2024
Ice Cream Server
Rutland Marketplace
05.2020 - 09.2020
Bachelor of Science - Nursing
University of Massachusetts, Boston
High School Diploma -
Wachusett Regional High School
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