Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yurileisi Cruz

Elmont,NY

Summary

Dynamic customer service professional with extensive experience at Dirty Taco, recognized for enhancing guest satisfaction through effective communication and upselling strategies. Proven ability to train new staff and manage multiple tasks efficiently, ensuring a clean and welcoming environment while maintaining high standards of food safety and hygiene. Bilingual and committed to fostering positive relationships.

Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Wait Staff Member

Dirty Taco
Rockville Centre, NY
08.2021 - 06.2024
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.

Front Desk Receptionist

Bellimage
Elmont, NY
03.2019 - 07.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Scheduled office meetings and client appointments for staff teams.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Assistant Manager

Danice Stores
Elmont, NY
06.2017 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier

Danice Stores
Elmont, NY
10.2016 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Customer Service

Western Beef
Elmont, NY
03.2016 - 08.2017
  • Provided exceptional customer service, answering queries and offering recommendations.
  • Maintained relationships with clients through punctuality and excellent customer service.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Worked with customer service representatives to handle escalated customer issues.

Education

Nursing

Nassau Community College
Garden City, NY

Skills

  • Customer service
  • Order processing
  • Food safety
  • Table setting
  • Cash handling
  • Sales techniques
  • Conflict resolution
  • Team collaboration
  • Time management
  • Communication skills
  • Upselling strategies
  • Training new staff
  • Cleaning procedures
  • Strong multitasking
  • Efficient organization
  • Professional appearance
  • Cleanliness and hygiene
  • Handling complaints
  • Memory retention
  • Supply restocking
  • Order management
  • Order accuracy
  • Guest engagement
  • Relationship management
  • Inventory management
  • Sales expertise
  • Bill computation
  • Multitasking and organization
  • Task prioritization
  • Shift management
  • Foreign language proficiency
  • Positive and professional
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Wait Staff Member

Dirty Taco
08.2021 - 06.2024

Front Desk Receptionist

Bellimage
03.2019 - 07.2021

Assistant Manager

Danice Stores
06.2017 - 02.2019

Cashier

Danice Stores
10.2016 - 01.2019

Customer Service

Western Beef
03.2016 - 08.2017

Nursing

Nassau Community College
Yurileisi Cruz