Emily Perez
San Antonio
Summary
Dynamic and highly-rated customer service professional with extensive experience in the Bakery Department, consistently delivering exceptional service and fostering positive customer relationships. Renowned for keen attention to detail and a passion for creating delightful experiences that enhance customer satisfaction and loyalty. Proven ability to thrive in fast-paced environments while maintaining an unwavering commitment to quality and excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HEB Grocery Store
San Antonio, TX
04.2024 - Current
- Welcomed guests with a friendly smile, helping them pick out their favorites and making sure they had excellent service.
- Took care of custom cake and pastry orders, writing down all the design details, client preferences, and pickup times.
- Answered the phone to discuss orders,pricing, availability, and happily help answer any questions or concerns.
- Kept a close eye on the baked goods in the displays, making sure everything looked fresh, had the right labels, and met health and safety standards.
- Maintained a clean, well-stocked, and attractive display counter that made the treats look amazing and encouraged impulse buys.
Shift Leader/Manager
Five Guys
New Braunfels, TX
07.2022 - 10.2023
- Essential Duties and Responsibilities include: performing all Crew Member tasks such as: runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks, and cashier. Maintaining fast accurate service ensuring an excellent customer experience, and making sure all products are consistent with company standards. Led Crew Members and directed all daily operations of the restaurant in the absence of both the General and Assistant Managers including supervising and training employees, opening and closing the store, ensuring all food preparation was complete, managing employee breaks and shift changes, and completing shift summary reports. Making sure the restaurant is up to company standards about cleanliness, neatness, and customer accessibility. Made accurate deposits and worked as a team player to support other employees in completing their tasks. Offers friendly and expeditious customer service.
Crew member
Jason's Deli
New Braunfels, TX
01.2022 - 04.2022
- As the Front of House employee, responsible for memorizing the menu abbreviations and menu prices, and basic job routines. Handled money with accuracy. Served as Back of the House Line employee, completing: vegetable prep, fruit prep, salad bar set-up, front line set-up, back line set-up, meat slicer, catering prep, bread prep, recipe person, and bus/dish set-up.
Education
High School Diploma - Senior High School Education
Canyon High School
New Braunfels, TX06-2026
Skills
- People Person, Ability to multi-task, maintain sanitary standards, extremely organized, quick learner and able to take direction easily, able to account and collect money, problem solver, asset team player, enthusiastic
- Commercial Cleaning
- Food service
- Serving
- Restaurant experience
- Guest services
- Training
- Accounting
- Patient Care Experience (1 Year)
Certification
- Food Safety Certification January 2023 to January 2028 ServSafe certificate accredited by the American Standards Institute (ANSI) - Conference for Food Protection (CFP)
- Food Handler Certification January 2023 to January 2028 ServSafe certificate accredited by the American Standards Institute (ANSI) - Conference for Food Protection (CFP)
- TABC Certification December 2023 to December 2025 TABC Seller-Server Training By “360training”
- Certified Dental Assistant
Timeline
Customer Service Representative
HEB Grocery Store
04.2024 - Current
Shift Leader/Manager
Five Guys
07.2022 - 10.2023
Crew member
Jason's Deli
01.2022 - 04.2022
High School Diploma - Senior High School Education
Canyon High School