EMILY PERILLO
Brooklyn
Summary
Dynamic Ecommerce Client Manager with a proven track record at Christian Dior Couture, achieving $400,000 in annual sales. Expert in account management and relationship building, I excel in driving client engagement and retention through innovative CRM strategies. Committed to delivering exceptional service and fostering strong client connections.
Overview
11
11
years of professional experience
Work History
Ecommerce Client Advisor
Christian Dior Couture
Jerry City
06.2021 - 06.2024
- Provided an exceptional luxury experience at the client service center
- Achieved a 98% 3-year KPI score card
- Exceeded annual sales at $400,000 per year
- Built strong relationships and maintained an elite client book
- Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
- Participated in team meetings to discuss strategies for improving customer experience.
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Ecommerce Team Lead
Christian Dior Couture
Jersey City
06.2021 - 06.2024
- Led leadership trainings and team building activities
- Presented NPS reporting based on monthly service trends
- Oversaw the daily workflow of the call center with a focus on quality control
- Reported daily omni channel service trends based on multiple platforms
- Built outreach CRM campaigns to drive and manage monthly sales goals
- Provided client outreach with email marketing and cold calling
- Collaborated with ecommerce and sales team to drive business leads
Ecommerce Ergonomic Specialist
Herman Miller
01.2021 - 05.2021
- Provided superior technical support for at home modern ergonomic office furniture design set up
- Effectively connected clients to the outside sales teams in showrooms and private contractors
Ecommerce Customer Service Writer
Uncommon Goods
08.2020 - 12.2020
- Managed incoming written contacts relating to holiday purchases
- Created a unique personalized shopping experience with one of a kind small business gift orders
- Resolved customer issues related to order details
Personal Assistant
Elite Private Client
Brooklyn
10.2015 - 07.2018
- Managed a high-profile client’s family personal weekly schedule
- Maintained personal arrangements, travel, and organization of household
Assistant Account Manager
K&M Associates, L.P
New York
06.2015 - 10.2015
- Managed purchase orders for multi-divisional brands in fashion accessories
- Collaborated with retail team on selling, customer care, and opportunities to cross sell
- Assisted with showroom licensed brands viewing on current collections
- Presented weekly reports based on specific retail trends
- Bloomingdale’s 59th Street Flagship
Fine and Costume Jewelry Sales Lead
Bloomingdale's
New York
02.2013 - 05.2015
- Sold fine and costume jewelry for specialty jewelry boutique brands
- Drove sales with a strong client book in the flagship boutique store
- PROFESSIONAL
- SKILLS
- Account Management
- Program Development
- Campaign Building Fashion Stylist
- Sales Expert
- Data Analytics
- Proficient in Microsoft Office Suite
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Managed cash register operations using POS system and processed sales and returns.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Education
Bachelor of Fine Arts - Jewelry and Accessories Design
Fashion Institute of Technology
New York, NY01.2011
Skills
- Account Management
- Ecommerce management
- Sales forecasting
- Customer engagement
- CRM management
- Team leadership
- Email marketing
- Technical support
- Client retention
- Relationship building
- Training development
- Relationship management
- Business development
- Professionalism and etiquette
- Program Development
- Campaign Building
- Fashion Stylist
- Sales Expert
- Data Analytics
- Proficient in Microsoft Office Suite
Timeline
Ecommerce Client Advisor
Christian Dior Couture
06.2021 - 06.2024
Ecommerce Team Lead
Christian Dior Couture
06.2021 - 06.2024
Ecommerce Ergonomic Specialist
Herman Miller
01.2021 - 05.2021
Ecommerce Customer Service Writer
Uncommon Goods
08.2020 - 12.2020
Personal Assistant
Elite Private Client
10.2015 - 07.2018
Assistant Account Manager
K&M Associates, L.P
06.2015 - 10.2015
Fine and Costume Jewelry Sales Lead
Bloomingdale's
02.2013 - 05.2015
Bachelor of Fine Arts - Jewelry and Accessories Design
Fashion Institute of Technology
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