Emily Petrie
Brookfield,WI
Summary
Professional and prepared restaurant management professional with robust experience in ensuring efficient operations and high-quality customer service. Strong focus on team collaboration and adapting to dynamic needs to achieve optimal results. Skilled in staff training, inventory management, and conflict resolution. Known for reliability, effective leadership, and fostering positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resturant Supervisor
Mitchells Fish Market
02.2021 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Streamlined operations for increased efficiency by implementing staff training programs.
Restaurant Hostesss
Mitchells Fish Market
06.2020 - 02.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Dietary Aide
Care-Age Of Brookfield
12.2019 - 02.2021
Education
High School Diploma -
Brookfield Central High School
Brookfield, WI06-2020
Skills
- Hospitality
- Restaurant policies and procedures
- Labor cost control
- Reservation handling
- Performance monitoring
- Server training and development
- Bar operations
- Table management
- Food Safety Compliance
- Microsoft Excel
- Multitasking Abilities
- Problem-solving abilities
- Team Leadership
- Reliability
Certification
- Food Safety Manager Certification (FSMC)
- Alcohol Seller/Server Certification - Wisconsin
Timeline
Resturant Supervisor
Mitchells Fish Market
02.2021 - Current
Restaurant Hostesss
Mitchells Fish Market
06.2020 - 02.2021
Dietary Aide
Care-Age Of Brookfield
12.2019 - 02.2021
- Food Safety Manager Certification (FSMC)
- Alcohol Seller/Server Certification - Wisconsin
High School Diploma -
Brookfield Central High School
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