Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Emily Piazza

Savannah

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Spa Assistant Spa Director

Woodcliff Hotel
07.2023 - Current
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Managed and motivated employees to be productive and engaged in work.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed senior-level personnel working in marketing and sales capacities.

Spa Assistant Spa Director

Mirbeau Inn
06.2022 - 07.2023
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored office workflow and administrative processes to keep operations running smoothly.

Massage Envy General Manager

01.2019 - 06.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.

Top Sales Lead

Bath & Body Works Top
03.2018 - 01.2019
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold products effectively, driving sales and increasing revenue.

Body Works Sales Associate

Bath
11.2017 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Resident Assistant

Corning Community College
08.2016 - 05.2017
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.

Farm Hand

Mason Farm's
06.2011 - 08.2015
  • Counted and recorded finished and rejected packaged items.
  • Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.

Education

New Vision Medical -

Williamson Sr High School

Associate Degree -

Corning Community College

Associate Degree - Human and Social Sciences

Skills

  • Guest Relations
  • Office Operations
  • Staff Management
  • Store Merchandising
  • Critical Thinking
  • Purchase Orders
  • Weekly Payroll
  • Supply Inventory Management

Additional Information

  • Top 3 sale lead in the region for Bath and Body Works . National Technical Honor Society . National Society of Leadership and Success . Mock Interview’s at Onondaga School of Therapeutic Massage Awards . Was a three time Special Olympic Volunteer .

Timeline

Spa Assistant Spa Director

Woodcliff Hotel
07.2023 - Current

Spa Assistant Spa Director

Mirbeau Inn
06.2022 - 07.2023

Massage Envy General Manager

01.2019 - 06.2022

Top Sales Lead

Bath & Body Works Top
03.2018 - 01.2019

Body Works Sales Associate

Bath
11.2017 - 03.2018

Resident Assistant

Corning Community College
08.2016 - 05.2017

Farm Hand

Mason Farm's
06.2011 - 08.2015

New Vision Medical -

Williamson Sr High School

Associate Degree -

Corning Community College

Associate Degree - Human and Social Sciences

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Emily Piazza