Emily Pierce
Westland,MI
Summary
To secure a position within a reputable company where I can leverage my skills, gain valuable experience, and contribute to enhancing the company's productivity and reputation.
Overview
7
7
years of professional experience
Work History
Air Import Forwarder / Ocean Export Forwarder
DSV Air and Sea Logistics
11.2021 - Current
- Prepare price quotations for inbound international freight
- Coordinate pick-up and movement of freight to gateways
- Dispatch trucks from airport/warehouse to destination
- Ensure accurate documentation and billing for customers
- Maintain close liaison with U.S
- Customs Service for customs clearance requirements
- Book container space with ocean carriers
- File for export clearances
- Track both planes and boats
- Pay extreme attention to detail on documents to ensure accuracy.
Assistant Manager
Arby's
08.2019 - 01.2022
- Successfully opened new store location in Lambertville, worked with all contractors and liaisons to ensure open schedule
- Proficient in Microsoft Office, Outlook, and Workday
- Managed product and supply inventory
- Scheduling staff of 40+ employees
- Oversaw hiring, training, performance evaluation, and termination within the store.
Shift Manager
Arby's
10.2018 - 08.2019
- Assisted in training new team members
- Handled escalated customer issues
- Facilitated the implementation of company policies and procedures
- Maintained excellent customer satisfaction
- Ensured adherence to proper food handling and preparation procedures.
Team Member
Arby's
09.2017 - 10.2018
- Provided high standards of customer service during high-volume, fast-paced operations
- Handled currency and credit transactions accurately
- Utilized point-of-service (POS) computer system for automated order taking
- Followed procedures for safe food preparation, assembly, and presentation
- Resolved customer complaints promptly and professionally
- Demonstrated initiative by seeking additional tasks when scheduled duties were completed.
Telemarketer
Dynamic Marketing
07.2016 - 08.2017
- Conducted outbound calls, averaging 500 calls per day
- Scheduled appointments for dealerships
- Maintained phone quality check grades
- Provided exceptional customer service
- Trained on Five9, Google, and dealer websites.
Education
High School Diploma -
Wayne Memorial High School
Wayne MI05.2015
Skills
- Tracking Systems
- Records Management
- Customer service management
- Shipping Documents Preparation
- Customer Experience
- Office Operations
- Customs Clearance Management
- Data CommunicationsClient Support
- Customer Accounts Management
- Logistical Planning
- Supply Chain Improvement
- Cargo Shipment Estimations
Timeline
Air Import Forwarder / Ocean Export Forwarder
DSV Air and Sea Logistics
11.2021 - Current
Assistant Manager
Arby's
08.2019 - 01.2022
Shift Manager
Arby's
10.2018 - 08.2019
Team Member
Arby's
09.2017 - 10.2018
Telemarketer
Dynamic Marketing
07.2016 - 08.2017
High School Diploma -
Wayne Memorial High School
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