Emily Piland
Oklahoma City,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, creative and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in diverse and fast-paced settings.
Overview
14
14
years of professional experience
Work History
Graphic Design Manager
Psyche Publishing
08.2021 - Current
- Developed graphics and visual content for social media campaigns.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
- Developed infographics to better communicate complex data.
- Developed original designs for print media, magazines and newspapers.
- Implemented feedback and suggestions from clients to improve designs.
- Applied color theory and composition techniques to construct appealing designs.
- Used cutting-edge technologies to create immersive experiences.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Utilized typography techniques to create compelling designs.
- Developed innovative designs for variety of clients in graphic design industry.
- Cultivated mobile-friendly designs for variety of platforms.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate graphics services.
Patient Specialist
Jiffy Doctor
03.2021 - 10.2021
- Applied administrative knowledge and courtesy to explain services and costs to patients.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain the appropriate medical referral.
- Helped address client complaints through timely and corrective actions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries and directed calls to appropriate personnel.
- Processed payments using cash and multiple POS systems, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Marketing Manager
A Writer For Life
05.2012 - 08.2021
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, re-branding campaigns and promotions.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Wrote and distributed press releases to increase brand visibility.
- Conducted market research to identify new opportunities and target markets.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Optimized email campaigns to increase open and click-through rates.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Devised content strategy to effectively engage target audiences.
- Coordinated with design and media teams to develop high-quality creative assets.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Customer Service Representative
Hobby Lobby Corporate
05.2011 - 05.2012
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Arts - Graphic Design
Northeast Iowa Community College
Peosta, IA05-2008
Skills
- Adobe creative suite
- Digital design
- Resolve customer issues
- Time management abilities
- Dependable and cooperative
- Excellent communication
- Schedule coordination
- Microsoft office expertise
- Professionalism
- Problem-solving
- Organizational skills
- Continuous improvement
- Client relations
- Website design
- Multitasking Abilities
- Relationship building
Timeline
Graphic Design Manager
Psyche Publishing
08.2021 - Current
Patient Specialist
Jiffy Doctor
03.2021 - 10.2021
Marketing Manager
A Writer For Life
05.2012 - 08.2021
Customer Service Representative
Hobby Lobby Corporate
05.2011 - 05.2012
Associate of Arts - Graphic Design
Northeast Iowa Community College
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