Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Pineiro

Hoboken,New Jersey

Summary

Experienced with creating memorable guest experiences through personalized service and attention to detail. Utilizes strong communication and problem-solving abilities to resolve any guest concerns promptly. Track record of fostering guest loyalty and satisfaction through consistent and exceptional service.

Overview

4
4
years of professional experience

Work History

Guest Experience Specialist

The Escape Game
10.2024 - Current
  • Greeted guests upon arrival by providing warm welcome.
  • Informed guests on game availabilities, standards, and answered general questions.
  • Checked in guests upon arrival and updated a daily in-store itinerary.

Game Guide

The Escape Game
08.2023 - Current
  • Informing guests about the general rules prior to beginning their escape room.
  • Responsible for watching over the progress of the guests, giving clues when asked for, or hints as needed.
  • Resetting the game components in preparation for the upcoming guests.

Cashier/Sales Associate

Target
11.2021 - 02.2023
  • Responsible for conducting cashier transactions and informing guests on ongoing sales and deals.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Retrieved and completed mobile pick-up orders efficiently.

Education

Hoboken High School
Hoboken

Psychology

Hudson County Community College
Jersey City, NJ

Skills

  • Exceptional communication
  • Guest relations
  • Teamwork and collaboration
  • Creativity

Timeline

Guest Experience Specialist

The Escape Game
10.2024 - Current

Game Guide

The Escape Game
08.2023 - Current

Cashier/Sales Associate

Target
11.2021 - 02.2023

Hoboken High School

Psychology

Hudson County Community College

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