Emily Piper

• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Coached employees through day-to-day work and complex problems.
• Used job-related software to draft and finalize written correspondence and documentation.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Increased efficiency by streamlining coordination processes and implementing new organizational systems.
• Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
• Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
• Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
• Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
• Handled incoming and outgoing shipping and receiving activities.
• Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
• Completed bi-weekly payroll for 56 employees in Paycom.

While a resident at Women's Firstep Work Recovery Program I was employed by Dunkin' Donuts for 9 months and then was transferred to work directly for OKC Metro Alliance.

I completed over the phone screenings for potential residents and scheduled intakes for those ladies to come into our program.

I was a transporter for the campus. I was responsible for transporting my fellow residents to their assigned work training sites and back to campus.

I was also asked to help in the kitchen between my transportation routes.

I served on the Resident Counsel in that community as the President of that counsel. My duties included over seeing the residents during non office hours and communicating efficiently to staff. I was also overseeing volunteer project on campus and events in the community for outreach.