Lucretia Hill
Chicago
Summary
Executes customer service, schedules tellers, and identifies opportunities to enhance client relationships.
Offering 22 years of experience in the customer service and banking industry. Committed to protecting
customers while earning trust and loyalty and providing first-rate customer service. Organized and
motivated to apply time management and organizational skills in various environments. Seeking
entry-level opportunities to expand skills while facilitating company growth.
Overview
24
24
years of professional experience
Work History
Work Coordinator
US Bank
01.2021 - Current
- Distributed work orders to departments.
- Prepared product construction directions and information on required tools, materials, and equipment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Assisting Customer
- Functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email.
- May have direct contact with third-party vendors and/or external customers.
- Researches exceptions and escalate issues.
- Processing Commercial Cash Vault transactions including filling cash orders and/or accepting and verifying large volume deposits including currency, coin and checks.
Mail Processing Clerk
United States Postal Service, USPS
Chicago
01.2020 - 01.2021
- Operated mail processing equipment and manually sorted mail.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Packaged items in boxes and sealed.
- Placed letters in individual mail slots for internal staff pickup.
- Placed mail into appropriate PO boxes.
- Maintained records of incoming/outgoing deliveries, packages, and completed shipping forms.
- Loaded/unloaded shipments from trucks.
Teller Coordinator
U.S Bank
Stickney
01.2001 - 01.2019
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Executed various customer transactions, including deposits, withdrawals and money orders.
- Managed branch vault by verifying all cash transactions for accuracy.
- Coordinated daily cash reconciliation in high-volume location.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited teller cash drawers and maintained records of teller cash balancing.
- Completed operational functions for approving transactions, cash control and branch security.
- Customer Service
Education
Computer Information System -
Northwestern Business College
High School Diploma -
William H Taft High School
Skills
- Supervising tellers
- MS PowerPoint
- Time management
- Compliance
- Cash
- Sales strategies
- Scheduling
- AML
- MS Office
- Research
- MS Excel
- Customer Service
Timeline
Work Coordinator
US Bank
01.2021 - Current
Mail Processing Clerk
United States Postal Service, USPS
01.2020 - 01.2021
Teller Coordinator
U.S Bank
01.2001 - 01.2019
Computer Information System -
Northwestern Business College
High School Diploma -
William H Taft High School
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