Emily Poehl
Saint Charles,MO
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with four years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining a positive attitude focused on customer satisfaction.
Overview
3
3
years of professional experience
Work History
Associate
Amazon
City of Saint Peters, MO
10.2022 - Current
- Assisted in training new employees on package handling processes.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Packed boxes and stock using organizational guidelines.
Customer Service Representative
McDonald's
City of Saint Peters, MO
03.2022 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Taco Bell
Troy, MO
08.2021 - 02.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Troy Buchanan High School
Troy, MO05-2022
Associate of Arts - Elementary Education
St. Charles Community College
City Of Saint Peters, MOSkills
- Data Entry
- Cash Handling
- Customer Service
- Time Management
- Customer Engagement
- Relationship Building
- Attention to Detail
Timeline
Associate
Amazon
10.2022 - Current
Customer Service Representative
McDonald's
03.2022 - 10.2022
Customer Service Representative
Taco Bell
08.2021 - 02.2022
High School Diploma -
Troy Buchanan High School
Associate of Arts - Elementary Education
St. Charles Community College
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