Emily Polonia
Riverview,FL
Summary
Enthusiastic, resourceful future graduate with Accounts Receivable and Property Management experience. Academic background in International Studies, theater production and performance. Ability to establish priorities and meet challenges head-on. Strong project management skills.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Specialist, LCAM
Castle Group
Plantation, Florida
01.2020 - Current
- Uploaded lockbox files every morning for over 400 associations.
- Applied more than 600 payments per week using Jenark
- Deposited payments for entire Accounts Receivable team including deposits from other properties.
- Researched and solved payment discrepancies and made adjustments to accounts as needed.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked with several banks to research and ensure payments were being sent in proper format for lockbox
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Quickly learned system process and made key suggestions to improve efficiency and productivity within role.
- Trained new teammates as well as several on-site personnel
- Processed legal mail outs to be sent to association attorneys
- Assisted teammates with processing warranty deeds as needed
- Continued to learn various Jenark processes to better research and relay information to inquiring parties.
Customer Service Representative
Tito Tax
Paterson, NJ
01.2019 - 04.2019
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
- Kept reception area clean and neat to give visitors positive first impression
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Processed wire transfers
- Cash handling experience (deposits, withdrawals, and balancing of cash drawers at end of shift)
- Translated legal documents
Intern
Patel, Soltis, And Cardenas, Law Firm
Jersey City, NJ
09.2018 - 11.2019
- Restocked office supplies and retrieved files for staff
- Organized company files and created support system to decrease workload and increase productivity of Law partners
- Completed clerical tasks such as filing, copying, and scanning over hundreds of files
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
Lead Hostess
Zinburger
Paramus, NJ / Sunrise, FL
02.2015 - 08.2018
- Answered telephone calls and responded to inquiries
- Assisted in maintaining preparation and service areas in sanitary condition
- Cleaned and organized eating, service, and kitchen areas
- Skillfully promoted items on beverage lists and restaurant specials
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
- Provided friendly and attentive service
- Monitored dining room and guest flow to maximize table usage and minimize wait times
- Monitored seating area and checked restrooms every fifteen minutes to keep spotless
- Helped servers by taking drink orders and food orders when servers could not make two-minute mandatory greeting window
Banquet Server/Hostess
Branches Catering
West Long Branch, New Jersey, United States
12.2010 - 05.2015
- Consistently provided professional, friendly and engaging service
- Routinely supported other areas of business as requested, including offsite events at intimate settings
- Set dining tables according to type of event and service standards
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Provided friendly and attentive service
Education
No Degree - International Studies
Fordham University, Lincoln Center
New York, NY12.2022
High School Diploma -
Ocean Township High School
Oakhurst, NJ2014
Skills
- Quick learner
- Verbal communication skills
- Extensive performance background
- Bilingual (English and Spanish)
- Works well under pressure
- Accepts direction and coaching graciously
- Team Player
- Microsoft Office-Intermediate
- Licensed Community Association Manager in Florida (LCAM)
Timeline
Accounts Receivable Specialist, LCAM
Castle Group
01.2020 - Current
Customer Service Representative
Tito Tax
01.2019 - 04.2019
Intern
Patel, Soltis, And Cardenas, Law Firm
09.2018 - 11.2019
Lead Hostess
Zinburger
02.2015 - 08.2018
Banquet Server/Hostess
Branches Catering
12.2010 - 05.2015
No Degree - International Studies
Fordham University, Lincoln Center
High School Diploma -
Ocean Township High School
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