Emily Poole
Gallion,AL
Summary
Dynamic 911 Telecommunicator with proven expertise in emergency management at Marengo County E-911. Skilled in call prioritization and computer-aided dispatching, I excel in high-pressure situations, ensuring rapid response and effective communication. Recognized for exceptional teamwork and critical thinking, I consistently enhance public safety through reliable and organized emergency response coordination.
Diligent [Desired Position] with solid background in emergency communication and crisis management. Successfully handled high-pressure situations, ensuring accurate and timely dispatch of emergency services. Demonstrated strong multitasking skills and excellent communication abilities to coordinate responses effectively.
Experienced with emergency call handling, rapid decision-making, and effective communication. Utilizes multitasking skills to manage high-stress situations and dispatch services efficiently. Track record of maintaining composure, ensuring clear communication, and providing reliable support to emergency responders.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Marengo County E-911/ EMA
09.2024 - Current
- Operated multi-line phone systems to receive emergency calls and assess situations.
- Recorded crucial information from callers to relay to appropriate emergency services.
- Utilized computer-aided dispatch (CAD) systems for efficient call processing and tracking.
- Provided clear instructions to callers for emergency safety procedures and protocols.
- Collaborated with law enforcement, fire departments, and medical personnel during emergencies.
- Maintained composure in high-pressure situations while prioritizing urgent communications.
- Learned operational procedures and protocols for effective emergency response coordination.
- Assisted in training simulations to enhance readiness for real-life emergency scenarios.
911 Emergency Dispatcher
Choctaw County E-911
03.2023 - 08.2024
- Monitored incoming emergency calls and prioritized response based on urgency.
- Operated multi-line phone systems and radio communications for efficient dispatching.
- Coordinated with law enforcement, fire departments, and medical services to ensure rapid response times.
- Maintained accurate records of calls and responses in compliance with departmental protocols.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Read system maps and caller information, and documented details in system.
Bank Teller
Robertson Banking Company
04.2022 - 08.2024
- Processed customer transactions efficiently and accurately, ensuring compliance with banking policies.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Managed cash drawer, balancing funds daily to maintain accuracy and prevent discrepancies.
- Collaborated with team members to streamline transaction processes and improve workflow efficiency.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Audited fellow teller currency to contribute to dual-control procedures.
Emergency Room Technician
Whitfield Regional Hospital
01.2021 - 04.2022
- Assisted medical staff with patient assessments and vital sign monitoring in high-pressure situations.
- Supported triage processes by efficiently prioritizing patient care based on severity of conditions.
- Operated and maintained medical equipment, ensuring functionality and compliance with safety regulations.
- Collaborated with interdisciplinary teams to enhance communication and streamline emergency response protocols.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Liaised between nurses, physicians, patients and visitors.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Education
High School Diploma -
Demopolis High School
Demopolis, AL05-2000
Skills
- Emergency management
- Stress tolerance
- Firefighting protocols
- Call prioritization
- Public safety awareness
- Disaster response
- Computer skills
- CPR and first aid
- Teamwork and collaboration
- Active listening
- Dependable and responsible
- Good judgment
- Emergency response procedures
- Information security
- Documentation
- Map reading
- Critical thinking
- Public safety telecommunicator
- Computer-aided dispatching
- Emergency police dispatcher certification
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Reliability
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- PST - Public Safety Telecommunicator
Languages
English
Full Professional
Timeline
911 Telecommunicator
Marengo County E-911/ EMA
09.2024 - Current
911 Emergency Dispatcher
Choctaw County E-911
03.2023 - 08.2024
Bank Teller
Robertson Banking Company
04.2022 - 08.2024
Emergency Room Technician
Whitfield Regional Hospital
01.2021 - 04.2022
High School Diploma -
Demopolis High School