EMILY POWERS
Sturtevant,WI
Summary
Operations professional specializing in leadership and team development, with a proven track record in training and coaching high-performing teams. Expertise in managing daily operations, optimizing workflows, and ensuring service accuracy and safety. Recognized for fostering positive team cultures, enhancing customer relationships, and driving efficiency improvements. Dedicated to maintaining a customer-first environment while empowering teams to achieve organizational objectives.
Overview
15
15
years of professional experience
Work History
Customer / Food Service Worker (Part-Time)
Kwik Trip
Kenosha, WI
11.2025 - Current
- Delivered fast, friendly service to all guests on a daily basis.
- Maintained accurate register operations for cash card and Kwik Rewards in high-volume environments.
- Ensured cleanliness and organization of store for optimal guest experience.
- Prepared fresh, hot foods in accordance with strict food safety protocols.
- Managed production schedules leveraging store inventory data to reduce food waste and ensure stocked hot spots.
Commercial Operations Manager
ND Packaging
Sturtevant, WI
09.2020 - 06.2026
- Played a key role in building and scaling a startup manufacturing operation, helping establish customer service, estimating, and production planning functions from inception.
- Led the implementation of Freshdesk CRM, designing workflows, ticket management processes, reporting structures, and service standards that improved customer response and issue-resolution times.
- Rebuilt the Customer Service department from the ground up by developing onboarding programs, training materials, and Standard Operating Procedures (SOPs).
- Increased customer satisfaction through streamlined communication processes, faster response times, and proactive issue resolution.
- Served as project lead for system implementations and operational improvement initiatives, coordinating stakeholders, requirements, timelines, and adoption efforts.
- Managed customer accounts and acted as the primary liaison between customers, sales, estimating, production, and leadership teams.
- Developed KPI tracking and reporting processes to provide leadership with actionable operational and customer-service insights.
- Supervised and developed a team of 5 employees, fostering a culture of accountability, collaboration, and customer focus.
Inside Account Manager
L&M Corrugated
Pleasant Prairie, WI
09.2019 - 09.2020
- Managed customer accounts and strengthened client relationships through responsive service and solution-oriented support.
- Collaborated with sales and design teams to deliver customized packaging solutions that met customer requirements and timelines.
- Resolved customer concerns and coordinated order management activities to ensure a positive customer experience.
Assistant Manager
Midwestern Wheels
Madison, WI
06.2017 - 08.2019
- Managed daily operations of a high-volume car rental branch, ensuring exceptional customer service and operational efficiency.
- Optimized fleet utilization by monitoring vehicle availability, balancing inventory, and coordinating vehicle transfers to maximize revenue and minimize downtime.
- Led, coached, and developed a team of rental agents, providing regular performance feedback and one-on-one coaching to improve productivity and customer satisfaction.
- Increased revenue by consistently coaching employees on upselling vehicle classes, protection products, and additional rental services.
Assistant Food Service Leader
Kwik Trip
Portage, WI
08.2011 - 06.2017
- Resolved customer complaints promptly, enhancing satisfaction with food and service quality.
- Conducted regular meetings for updates and policy implementation.
- Trained team members in cash register use, stock management, and customer service strategies.
- Managed inventory levels, placing orders as necessary to maintain stock.
- Executed opening, closing, and shift change tasks to ensure operational efficiency.
- Applied standardized recipes and production guidelines to maintain quality and safety standards.
Education
Women in Manufacturing - Leadership Certification
WIM
11-2025
Bachelor of Science - Criminal Justice, Business Administration
University of Wisconsin–Platteville
01-2020
Associate of Applied Science - Criminal Justice
Madison College
01-2014
Skills
- Customer interaction
- Customer support tools
- Customer relationship management
- Service quality assurance
- Time management
- Process improvement
- SOP development
- Cross-functional teamwork
- Team leadership and collaboration
- Performance tracking
- Adaptability
- Customer success
Timeline
Customer / Food Service Worker (Part-Time)
Kwik Trip
11.2025 - Current
Commercial Operations Manager
ND Packaging
09.2020 - 06.2026
Inside Account Manager
L&M Corrugated
09.2019 - 09.2020
Assistant Manager
Midwestern Wheels
06.2017 - 08.2019
Assistant Food Service Leader
Kwik Trip
08.2011 - 06.2017
Women in Manufacturing - Leadership Certification
WIM
Bachelor of Science - Criminal Justice, Business Administration
University of Wisconsin–Platteville
Associate of Applied Science - Criminal Justice
Madison College