Job Search Status
Open to workDesired start date:
Open To Work
Olga Backherms
West Palm Beach,FL
Work Preference
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Chef Assistant / Food Service Worker/part Time
Roper St. Francis Healthcare
Mount Pleasant, SC
2020 - 2021
- Assisted in preparing and serving meals according to dietary guidelines.
- Maintained sanitation and strict food safety standards.
- Supported daily kitchen operations in a healthcare environment.
Shift Manager
McDonald’s
West Palm Beach, FL
2003 - 2009
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Monitored team performance and provided feedback to enhance productivity and morale.
- Kept employees operating productively and working on task to meet business and customer needs.
- Conducted quality control checks on food preparation to uphold safety standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Cleaning Crew Member
McDonald’s
West Palm Beach, FL
2001 - 2002
- Maintained cleanliness and sanitation standards in dining areas and kitchens.
- Operated cleaning equipment effectively to ensure thorough facility upkeep.
- Assisted in training new team members on cleaning protocols and safety practices.
- Collaborated with team to streamline cleaning processes, enhancing operational efficiency.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Manager
McDonald's
South Carolina
06.2009 - 10.2025
- Managed daily operations of a high-volume restaurant.
- Supervised, trained, and developed team members and shift managers.
- Oversaw budgeting, labor costs, and Profit & Loss (P&L) performance.
- Ensured compliance with food safety, health, and company regulations.
- Resolved customer concerns to maintain high satisfaction and retention.
- Managed inventory, vendor ordering, and supply control to reduce waste and control costs.
- Led hiring, onboarding, scheduling, and performance evaluations.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Overnight Stocking Associate
Walmart
Goose Creek, SC
09.2019 - 09.2020
- Unloaded trucks and stocked merchandise efficiently and accurately.
- Operated forklift equipment and maintained organized inventory systems.
- Followed safety procedures while meeting productivity targets.
Education
High School Diploma -
Lima-Peru
LimaSkills
Demonstrated fluency in English and Spanish, facilitating effective communication across diverse audiences
Assisted in operations and team management through staff hiring and training Supported budgeting and profit & loss oversight Aided in inventory control and customer service excellence
Assisted in cash handling processes to maintain accuracy and security Supported workplace safety initiatives to promote a secure environment Operated POS systems efficiently to enhance customer service Resolved conflicts effectively to maintain team harmony Managed time effectively to meet deadlines Demonstrated computer proficiency to streamline tasks
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Certification
Serve safe
Timeline
Overnight Stocking Associate
Walmart
09.2019 - 09.2020
Manager
McDonald's
06.2009 - 10.2025
High School Diploma -
Lima-Peru
Chef Assistant / Food Service Worker/part Time
Roper St. Francis Healthcare
2020 - 2021
Shift Manager
McDonald’s
2003 - 2009
Cleaning Crew Member
McDonald’s
2001 - 2002