Emily Prater
Key West,FL
Summary
Detail-oriented and friendly with over 3 years of customer service experience. Known for a bubbly personality and adept at fostering an organized and enjoyable work atmosphere. Demonstrates excellent interpersonal skills and a strong work ethic
Overview
3
3
years of professional experience
Work History
Recreation Assistant
MWR Key West - Tickets And Travel Office
06.2023 - Current
- Collaborated closely with over 50 local vendors to facilitate seamless vacation planning experiences for customers.
- Collaborated closely with the lead to assist in the completion of DARs (Daily Activity Reports), ensuring accurate documentation and reporting of daily operations.
- Assisted customers in crafting personalized vacation itineraries tailored to their preferences and needs.
- Proficient in utilizing the Military Ticket Program to assist service members and their families in accessing discounted tickets and travel benefits.
- Skilled in navigating and leveraging RecTrac software to efficiently manage recreational facility operations and streamline administrative tasks.
- Accomplished in cash handling procedures, including processing transactions, and maintaining accuracy in financial records.
- Provided exceptional customer service and assisted service members and their families with travel arrangements, ticketing, and vacation planning.
- Fostered strong interpersonal connections with local vendors, nurturing collaborative partnerships to enhance service delivery and optimize customer experiences.
- Completed multiple trainings for Universal Studios and Disney World, acquiring in-depth knowledge of their operations and customer service standards to provide exceptional experiences for guests.
- Supervised the TTO office as acting manager in the absence of the manager, demonstrating leadership to maintain smooth operations and uphold service standards.
Insurance Verification Specialist
Dr. Bee Pediatric Dentistry
05.2021 - 06.2023
- Verified patient insurance coverage efficiently through both online patient portals and telephone communication, ensuring accurate billing and streamlined administrative processes.
- Effectively communicates with patients regarding any financial responsibilities associated with provided services, ensuring transparency and clarity in billing procedures.
- Worked as a liaison between patient and insurance company.
- Successfully managed a demanding schedule, prioritizing tasks effectively to ensure timely completion while maintaining high standards of quality and efficiency.
- Communicated constantly with patients and/or office manager if a problem arose.
Customer Service Coordinator
AIC Painting
10.2020 - 05.2021
- Responded to incoming calls and inquiries from customers promptly and professionally, providing accurate information and exemplary customer service to address their needs and concerns effectively.
- Managed payment processing and accurately documented receipts from rendered services.
- Efficiently managed a bustling daily schedule, prioritizing tasks to ensure timely completion of estimates while upholding high standards of accuracy and professionalism.
- Proficient in QuickBooks for efficient financial management, including invoicing, expense tracking, and generating financial reports to support decision-making processes.
Education
Bachelor of Arts - Child Development And Family Studies
American Public University System
Charles Town, WV12.2024
Associate of Arts -
St. Petersburg College
Clearwater, FL04.2020
Skills
- Highly proficient in Microsoft Office with strong communication skills
- Detail-oriented and accustomed to fast-paced environments
- Experienced with RecTrac and MTP systems, enhancing efficiency in administrative tasks
References
Mindy Gondek - Office Manager at Dr. Bee Pediatric Dentistry (813) 323-7180
Lauren Perez - Tickets and Travel Manager (305) 293- 4173
Kim Canals- Owner of AIC Painting (813) 927-1375
Timeline
Recreation Assistant
MWR Key West - Tickets And Travel Office
06.2023 - Current
Insurance Verification Specialist
Dr. Bee Pediatric Dentistry
05.2021 - 06.2023
Customer Service Coordinator
AIC Painting
10.2020 - 05.2021
Bachelor of Arts - Child Development And Family Studies
American Public University System
Associate of Arts -
St. Petersburg College
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