Emily Presley
Battle Creek
Summary
Demonstrated strong work ethic and adaptability with exceptional interpersonal skills. Mastered new skills rapidly, excelling in student support and parent communication. Proven track record in implementing effective classroom routines and applying positive reinforcement to create engaging learning environments. Proficient in Microsoft Office and maintaining HIPAA compliance, maintaining composure in high-pressure situations.
Overview
16
16
years of professional experience
Work History
Paraprofessional
Pennfield Schools
BATTLE CREEK
11.2023 - Current
- Assisted students with special needs in daily learning tasks.
- Monitored student behavior and provided constructive feedback.
- Facilitated communication between parents and school personnel.
- Implemented classroom routines to enhance student engagement.
- Applied positive reinforcement to redirect negative behaviors.
- Provided guidance to students in the classroom setting.
Office Manager
Fogg Motors
Battle Creek
11.2022 - Current
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Implemented office procedures, creating streamlined processes.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
Administrative Coordinator
Blue Lakes Autism Services
BATTLE CREEK
08.2023 - 10.2023
- Coordinated office operations and maintained efficient workflow across departments.
- Managed scheduling and logistics for meetings and company events.
- Provided administrative support to various departments within the organization.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Maintained accurate records of employee attendance, vacation requests, absences.
Patient Financial Services Representative
Grace Health
Battle Creek
08.2022 - 11.2022
- Compiled and stored personnel, financial and administrative data.
- Responded promptly to customer inquiries regarding their accounts.
- Received payments and post amounts paid to customer accounts.
- Researched customer accounts to identify payment issues.
- Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
Medical Records and Billing
Dermatology Skin and Surgery Center
Battle Creek
08.2021 - 08.2022
- Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.
- Updated patient demographic information in medical records.
- Scanned paper medical records for electronic filing.
- Verified accuracy of medical record documentation.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Teacher Assistant
Fort Wayne Public Schools
Fort Wayne
04.2019 - 05.2021
- Helped to maintain a positive learning atmosphere in the classroom.
- Cleaned classrooms and organized instruction materials in appropriate locations.
- Helped to prepare and distribute materials for activities.
- Supported successful inclusion of children with special needs.
- Participated in student field trips and provided support to students during outings.
- Facilitated safe and effective transitions between activities.
Daycare Assistant
Debs Daycare
Fort Wayne
08.2018 - 03.2019
- Communicated with children's parents about daily activities and behaviors.
- Organized small groups of children while transitioning to and from outdoor play.
- Assisted lead teacher with snack time, arts and crafts, and putting children down for naps.
- Taught basic concepts related to colors, numbers, and shapes.
- Encouraged positive behavior and social interactions among the children.
Orthodontic Technician
OMI
Fort Wayne
02.2018 - 04.2018
- Maintained sterilization protocols for tools and work area, ensuring safety compliance.
- Documented patient records accurately for tracking treatment progress and adjustments.
- Documented all treatments performed in patient files for future reference.
- Assisted Orthodontist with patient care and treatment planning.
Phlebotomist
Bronson
Battle Creek
06.2014 - 12.2017
- Utilized laboratory information systems to accurately obtain and document patient information.
- Successfully collected and processed high volume of blood specimens for laboratory analysis.
- Answered patient questions regarding collection techniques and offered additional resources on collection process.
- Effectively communicated with patients to ensure accurate collection of specimens and obtain consent.
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
- Checked paperwork for completeness and accuracy of information.
Resident Care Assistant
Brookdale Senior Living
Battle Creek
12.2013 - 06.2014
- Established special connections with patients through empathy and relationship-building techniques.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Answered patient call signals, signal lights or bells to determine patient needs.
- Turned bedridden patients to avoid bedsores.
- Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables, and stretchers.
- Prepared and served food trays.
Crew Member
Mcdonalds
Battle Creek
03.2009 - 12.2013
- Placed orders into POS systems and handled cash and credit transactions.
- Cleaned and sanitized store restroom areas and stalls.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Recommended menu items according to customer preferences and dietary restrictions.
- Accepted payment from customers and made change as necessary.
- Wrapped menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Education
High School Diploma -
Pennfield High School
Battle Creek, MI06.2010
Skills
- Mail Handling
- Microsoft Office
- Organizational Skills
- Sorting and Labeling
- Office Supplies and Inventory
- Student support
- Parent communication
- Customer service
- HIPAA compliance
- Goal setting and monitoring
- Office organization
- Calm and patient demeanor
- Small group instruction
Timeline
Paraprofessional
Pennfield Schools
11.2023 - Current
Administrative Coordinator
Blue Lakes Autism Services
08.2023 - 10.2023
Office Manager
Fogg Motors
11.2022 - Current
Patient Financial Services Representative
Grace Health
08.2022 - 11.2022
Medical Records and Billing
Dermatology Skin and Surgery Center
08.2021 - 08.2022
Teacher Assistant
Fort Wayne Public Schools
04.2019 - 05.2021
Daycare Assistant
Debs Daycare
08.2018 - 03.2019
Orthodontic Technician
OMI
02.2018 - 04.2018
Phlebotomist
Bronson
06.2014 - 12.2017
Resident Care Assistant
Brookdale Senior Living
12.2013 - 06.2014
Crew Member
Mcdonalds
03.2009 - 12.2013
High School Diploma -
Pennfield High School
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