Emily Price
Homemaker
San Antonio,TX
Summary
Dynamic professional with expertise in customer service and problem-solving, honed as Hostess Manager at Tripolirestaurant. Enhanced operational efficiency by standardizing procedures, fostering team cohesion, and building loyal clientele. Proficient in reservation management and guest relations, consistently delivering exceptional service and driving repeat business. Skilled in multitasking and maintaining workplace safety.
Overview
2022
2022
years of professional experience
Work History
Mom
Homemaker's
- Increased repeat business by providing exceptional quality in pressed garments for satisfied customers.
- Actively participated in ongoing learning opportunities regarding industry trends, new equipment technology, and advanced techniques for improved shirt pressing results.
- Maintained a clean and orderly workspace, promoting a safe work environment.
- Enhanced productivity by maintaining well-functioning equipment through regular maintenance checks and prompt repairs when needed.
Hostess Manager
Tripolirestaurant
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Enhanced operational efficiency by developing policy manual for hostess team, standardizing procedures and expectations.
- Facilitated team building activities, strengthening relationships among staff and improving overall team performance.
Cashier
Popeyes Chicken
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
Shirt Presser
Dry Cleaning
- Followed safety protocols while operating machinery.
Cashier
Gas Station
08.2021 - 12.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Infinity Contact
03.2013 - 12.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Lincoln Learning Center
Cedar Rapids, IASkills
Guest relations
Workplace safety
Food safety compliance
Reservation management
Sales promotion
Teamwork
Customer service
Problem-solving abilities
Multitasking
Multitasking Abilities
Self motivation
Timeline
Cashier
Gas Station
08.2021 - 12.2021
Customer Service Representative
Infinity Contact
03.2013 - 12.2013
Mom
Homemaker's
Hostess Manager
Tripolirestaurant
Cashier
Popeyes Chicken
Shirt Presser
Dry Cleaning
GED -
Lincoln Learning Center