OBJECTIVE: Results-oriented professional and 20 years at Lowe's with a passion for Talent Acquisition and leading teams. A strategic leader, decision-maker, and mentor. Consistently leverages talent and best practices to drive organizational effectiveness. A trusted business partner with consulting experience to influence business decisions and deliver impactful results. A positive leader who fosters an environment of authenticity and aim to grow in a leadership career opportunity within Talent Acquisition.
Special Projects & Stretch Assignments:
• Managed daily operations of the Installation Department.
• 11 years leading and managing a team.
• Ensured Install Daily Check list was utilized and delegating responsibilities to Installed Sales Coordinator team.
• Provided customer service, listened, and identified customer needs. Received escalated customer complaints and problem solved.
• Worked with Leadership, Contractors, Vendors. Sales Specialists, and Installed Sales Team throughout the sales or installation process as needed. Discussed wins and opportunities.
• Ensured installations were completed timely according to contract.
• Trained, mentored, and coached associates.
• Maintained a current permit and work order log.
• Bottom line expense control.
• Assisted District Field Service Manager in store audits throughout the market.
• District mentor and trainer.
• Attended mediation and court hearings in place of the Field Service Manager to represent Lowe's in regard to customer complaints.
• Voice Team Captain. Leader for Store Support/Sponsor for the ESP program to help improve associate engagement.