Emily Rachner
Walled Lake,Michigan
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media. Dependable [Job Title] with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Smart student studying [Area of study] and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
4
4
years of professional experience
Work History
Server
Ghost Handcrafted Cocktails and Tacos
Commerce Township, Michigan
06.2023 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Informed customers of daily specials and signature menu items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded to ad hoc cleaning duties at end of shift.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Barista
Starbucks
Novi, MI
01.2021 - Current
- Demonstrated techniques on using multiple beverage machines with new team members.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Input orders into point of sale system and handled customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Gymnastics Coach
American Allstars Gymnastics Academy
Commerce, MI
12.2019 - Current
- Provided motivational support and guidance to participants to develop and sustain positive relationships.
- Modified instruction depending upon age group and skill level of participants.
- Educated students on sportsmanship principles such as respect and fair play.
- Worked with other coaches, team members and school leadership to maintain strong program.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
- Worked closely in training capacity with fellow student-athletes during off-season.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Explained and demonstrated use of exercise equipment to participants, prioritizing safety.
- Communicated regularly with parents about their child's progress.
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
- Evaluated athletes' skills and reviewed performance records to determine fitness and potential in gymnast.
- Adjusted coaching techniques based on strengths and weaknesses of gymnasts.
- Monitored physical condition of athletes before, during and after practices and competitions.
- Readied team to compete in tournaments and other special events.
- Directed physical conditioning programs to enable athletes to achieve maximum performance.
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Trained athletes in proper use of equipment for safety and maximum results.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
Special Olympics Volunteer
Special Olympics Michigan
Mt. Pleasant, Michigan
01.2024 - 01.2024
- Provided support to athletes during events such as running races, swimming competitions, and basketball tournaments.
- Monitored safety of athletes while participating in activities.
- Helped maintain order among participants during competition time periods.
- Facilitated communication between parents and guardians and coaches regarding athlete progress.
- Leveraged social media to engage and increase volunteer community.
- Offered emotional support to athletes who were having difficulty completing tasks or competing in certain events.
- Set up a registration table for participants to sign up for upcoming events or register for awards ceremonies.
- Distributed medals or trophies at award ceremonies after each event had concluded.
- Assisted with tracking scores and times during competitions so that results could be accurately reported afterwards.
- Organized and distributed snacks for athletes at designated times throughout the day.
- Managed team rosters and kept track of participant information throughout the duration of the event.
- Coordinated with other volunteers to ensure smooth execution of events.
- Encouraged participation from all athletes, regardless of ability level.
- Greeted families and welcomed them to the Special Olympics events.
Education
High School Diploma -
Walled Lake Central High School
Commerce Township, MI06-2022
Skills
- Cultural Awareness
- Guest Engagement
- Order Management
- Liquor, Wine, and Food Service
- POS Operation
- Positive and Professional
- Point of Sale (POS) System Operations
- Menu Knowledge
- Sales Techniques
- Team Development
- Program Leadership
- Performance Evaluation
- Sports Enthusiast
- Building Relationships
- Athlete Development
- Refereeing and Coaching
- Motivational Techniques
- Personable and Friendly
- Player Evaluations
- Sound Judgment
- Effective Communication
Affiliations
- Full-Time Student at GVSU
- Employed - 3 Part-Time Jobs
Timeline
Special Olympics Volunteer
Special Olympics Michigan
01.2024 - 01.2024
Server
Ghost Handcrafted Cocktails and Tacos
06.2023 - Current
Barista
Starbucks
01.2021 - Current
Gymnastics Coach
American Allstars Gymnastics Academy
12.2019 - Current
High School Diploma -
Walled Lake Central High School
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