Emily Ramirez
San Antonio ,TX
Summary
Proven track record in enhancing customer satisfaction and optimizing operations
Overview
10
10
years of professional experience
Work History
Commercial Laundry Attendant
WaveMAX® Laundry
09.2021 - 08.2024
- Provided exceptional customer service experiences at the point of laundry pickup and delivery, fostering positive client relationships.
- Maximized machine capacity utilization by effectively sorting items according to size, weight, color, fabric type, and cleaning requirements.
- Conducted regular maintenance on laundry equipment, prolonging its lifespan and improving overall efficiency.
- Improved quality control by implementing thorough inspection processes for all laundered items before delivery.
Customer Service Cashier
Walmart
12.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Target
08.2014 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
St. Phillip’s College
San Antonio, TXSkills
- Flexibility
- Laundry equipment operation
- Efficient Sorting
- Machine Maintenance
- Adherence to Policies
- Equipment Troubleshooting
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
Timeline
Commercial Laundry Attendant
WaveMAX® Laundry
09.2021 - 08.2024
Customer Service Cashier
Walmart
12.2019 - 12.2022
Customer Service Cashier
Target
08.2014 - 12.2019
St. Phillip’s College
Similar Profiles
Angela CarlileAngela Carlile
Laundry Attendant at WaveMAX® LaundryLaundry Attendant at WaveMAX® Laundry
Jill CarpenterJill Carpenter
Regional Sales Manager at Total Laundry Care, TLC TriState Laundry CompaniesRegional Sales Manager at Total Laundry Care, TLC TriState Laundry Companies
Lisa JurgensmeierLisa Jurgensmeier
Laundry Pro at The Mat by Laundry on DemandLaundry Pro at The Mat by Laundry on Demand
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment
Jacob ZavalaJacob Zavala
Robotic Installer Technician at AerotekRobotic Installer Technician at Aerotek