Emily Ramirez
San Antonio ,TX
Summary
Proven track record in enhancing customer satisfaction and optimizing operations
Overview
10
10
years of professional experience
Work History
Commercial Laundry Attendant
WaveMAX® Laundry
09.2021 - 08.2024
- Provided exceptional customer service experiences at the point of laundry pickup and delivery, fostering positive client relationships.
- Maximized machine capacity utilization by effectively sorting items according to size, weight, color, fabric type, and cleaning requirements.
- Conducted regular maintenance on laundry equipment, prolonging its lifespan and improving overall efficiency.
- Improved quality control by implementing thorough inspection processes for all laundered items before delivery.
Customer Service Cashier
Walmart
12.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Target
08.2014 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
St. Phillip’s College
San Antonio, TXSkills
- Flexibility
- Laundry equipment operation
- Efficient Sorting
- Machine Maintenance
- Adherence to Policies
- Equipment Troubleshooting
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
Timeline
Commercial Laundry Attendant
WaveMAX® Laundry
09.2021 - 08.2024
Customer Service Cashier
Walmart
12.2019 - 12.2022
Customer Service Cashier
Target
08.2014 - 12.2019
St. Phillip’s College