Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Emily Ramirez

San Marcos,TX

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Current Texas State University student with an Associate of Arts majoring in communication studies and business. Years of experience in customer service and leadership role.

Overview

6
6
years of professional experience

Work History

Server

Inferno's Pizza
10.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Barnaby's Cafe
11.2022 - 08.2023
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Skipper's Cafe
05.2019 - 08.2022
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Camp Counselor

Camp Bow Wow
04.2018 - 05.2019
  • Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
  • Monitored dog interactions to ensure safety of both animals and humans.
  • Maintained professional working relationships with co-workers by communicating effectively.
  • Resolved customer complaints in a timely manner while maintaining high standards of service delivery.

Education

Bachelor of Arts - Communication Studies

Texas State University
San Marcos, TX
05.2025

Associate of Arts - Business

San Jacinto College District
Pasadena, TX
06.2023

Skills

  • Community Relationship Building
  • Customer-Focused
  • Public Speaking
  • Schedule Coordination
  • Basic Conversational Spanish

Affiliations

  • Phi Theta Kappa Honor Society member (2021-present)
  • San Jacinto College Great Outdoors Club President (2021-2023)
  • Lambda Pi Eta Communications Honor Society (2024-present)

Timeline

Server

Inferno's Pizza
10.2023 - Current

Server

Barnaby's Cafe
11.2022 - 08.2023

Server

Skipper's Cafe
05.2019 - 08.2022

Camp Counselor

Camp Bow Wow
04.2018 - 05.2019

Associate of Arts - Business

San Jacinto College District

Bachelor of Arts - Communication Studies

Texas State University

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Emily Ramirez