Emily Reid
Wahoo,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
GrapeTree Medical Staffing
Omaha, NE
09.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Delivered high-quality care to patients in a hospital facility.
- Supported needs of 50+ residents under long-term care
Customer Service Representative
Teledocgroup
Remote , NE
11.2022 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
- Managed over 50 customer calls per day
Customer Service Representative
Wayfair
Remote, NE
05.2020 - 10.2022
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased sales by 10%
Education
High School Diploma -
Ashland Greenwood High School
Ashland, NE05.2017
Skills
- Microsoft PowerPoint
- Active Listening
- Customer Relations
- Microsoft Excel
- Staff Training
- POS Systems Expertise
- Customer Service
- Call Management Software
- Inbound Customer Calls
- Critical Thinking
- Microsoft Office
Certification
Certified Nursing Assistant
Certified Medication Aide
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Teledocgroup
11.2022 - Current
Certified Nursing Assistant
GrapeTree Medical Staffing
09.2021 - Current
Customer Service Representative
Wayfair
05.2020 - 10.2022
High School Diploma -
Ashland Greenwood High School