Summary
Overview
Work History
Education
Skills
Timeline
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Emily Renouf

Santa Rosa,California

Summary

Passionate about creating safe, inclusive, and empowering spaces where others feel seen, supported, and inspired to grow. Experienced in leadership and client care throughout the hospitality and fitness industry, with a strong emphasis on empathy, compassion, and community. With a foundation in child development and a lived experience of healing through movement and connection, I am committed to guiding others toward empowerment and belonging in their own lives.

Overview

7
7
years of professional experience

Work History

Restaurant Floor Manager

Sweet T's Restaurant and Bar
05.2021 - Current
  • Oversee daily front-of-house operations, balancing service quality with labor cost efficiency to optimize profitability
  • Strategically manage staff schedules and breaks to ensure compliance with labor laws while supporting team morale and performance
  • Acted as a mediator in employee conflicts, fostering a collaborative and respectful work environment rooted in communication and mutual support
  • Maintained communication between front-of-house and kitchen teams to ensure service accuracy and timely delivery especially during peak hours of service
  • Promoted a team-first culture where staff members supported each other across roles to deliver consistent and elevated hospitality
  • Resolved customer concerns with professionalism and empathy, turning challenges into learning opportunities of ways to improve service moving forward

Studio Coordinator

Rise Cycle Co.
06.2024 - Current
  • Welcomed guests with warmth and professionalism, creating an inclusive and uplifting environment aligned with the studio's community values
  • Provided personalized assistance in bike setup to support client safety, comfort, and performance
  • Maintained cleanliness and studio appearance before and after classes to ensure a polished and hygienic space
  • Supported instructors and clients during high traffic transitions, managing flow and anticipating needs with a proactive mindset

Cycle Instructor

Rise Cycle Co.
04.2023 - 08.2023
  • Fostered a 'come as you are' environment, supporting guests on their fitness and wellness journeys with empathy and encouragement on and off the bike

Catering Coordinator

Sweet T's Restaurant and Bar
12.2021 - 06.2024
  • Coordinated logistics for catering events, ensuring timely delivery and setup of food and supplies.
  • Collaborated with catering team to customize menus based on client preferences and dietary requirements.
  • Monitored event operations, troubleshooting issues proactively to ensure seamless execution.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.

Expo, Host, Server

Sweet T's Restaurant and Bar
01.2019 - 05.2021
  • Assisted in training new staff members on company policies, procedures, and best practices within the restaurant and hospitality industry.
  • Handled high-pressure situations gracefully under stress, assisting chefs with plating dishes and to go orders to ensure all orders were completed accurately and efficiently.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or unexpected issues during busy shifts.

Class Assistant

Little Angels Preschool and Daycare
02.2019 - 03.2020
  • Supervised children during in-classroom activities and on the playground.
  • Facilitated classroom activities, ensuring smooth transitions and engagement among students.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Assisted in maintaining classroom organization and cleanliness, promoting an effective learning environment.

Education

Bachelor of Arts - Early Childhood Studies

Sonoma State University
Rohnert Park, CA
12-2019

Certificate - Associate Teacher Certificate

Santa Rosa Junior College
Santa Rosa, CA
05-2017

Skills

  • Client Relationship Building
  • Leadership & Team Motivation
  • Conflict Resolution & Emotional Intelligence
  • Customer Service & Hospitality
  • Multitasking Proficiency
  • Team Player Mentality

Timeline

Studio Coordinator

Rise Cycle Co.
06.2024 - Current

Cycle Instructor

Rise Cycle Co.
04.2023 - 08.2023

Catering Coordinator

Sweet T's Restaurant and Bar
12.2021 - 06.2024

Restaurant Floor Manager

Sweet T's Restaurant and Bar
05.2021 - Current

Class Assistant

Little Angels Preschool and Daycare
02.2019 - 03.2020

Expo, Host, Server

Sweet T's Restaurant and Bar
01.2019 - 05.2021

Bachelor of Arts - Early Childhood Studies

Sonoma State University

Certificate - Associate Teacher Certificate

Santa Rosa Junior College

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Emily Renouf