Emily Reyes
102 Pleasant Street, Huntington,NY
Summary
Organized and dependable professional with experience supporting daily operations, team leadership, coordinating team priorities, managing client interactions, driving sales initiatives, and maintaining efficient workflows in fast-paced environments. Skilled in building strong relationships, identifying client needs, achieving business goals, and delivering effective solutions while maintaining accuracy, confidentiality, and professionalism. Proven ability to support teams, improve processes, and contribute to overall business success through strong communication, organization, leadership, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Associate Relationship Banker
JPMorgan Chase
Huntington, New York
02.2024 - Current
- Delivered personalized financial solutions by identifying customer needs and connecting clients with Business Relationship Managers, Mortgage Bankers, and Financial Advisors.
- Built and maintained strong client relationships, increasing customer satisfaction, retention, and loyalty.
- Consistently met and exceeded individual and branch sales goals through proactive customer engagement and relationship-building.
- Trained and coached new hires across Banker and Teller roles, providing guidance on procedures, compliance standards, and operational improvements to increase team efficiency, accuracy, and overall performance.
- Served as Acting Manager on Duty in the absence of the Branch Manager, supporting daily branch operations, resolving customer concerns, and assisting team members.
- Coordinated daily schedules, appointments, and team priorities to ensure smooth operations and maintain an organized, efficient work environment.
- Delivered exceptional customer service while ensuring compliance with banking regulations, internal policies, and confidentiality standards.
- Utilized CRM systems to document customer interactions, manage follow-up activities, and identify new business opportunities.
- Partnered with internal specialists to provide seamless referrals and deliver a comprehensive, customer-focused financial experience.
- Educated clients on banking products and services, including checking and savings accounts, business banking solutions, mortgages, lending products, and investment opportunities.
- Demonstrated extensive knowledge of financial products and services, fostering trust and long-term client relationships.
Teller Associate
JPMorgan Chase
Huntington, New York
01.2021 - 02.2024
- Processed deposits, withdrawals, payments, transfers, and other financial transactions accurately while adhering to banking policies and regulatory requirements.
- Assisted customers with complex banking services, including wire transfers, account closures, debit and credit card replacements, and account maintenance.
- Educated customers on Chase's self-service and digital banking platforms, increasing customer adoption of online and mobile banking.
- Identified customer financial needs and recommended appropriate consumer banking products and services.
- Conducted proactive customer outreach to strengthen relationships and support customers' banking and financial goals.
- Performed end-of-day balancing for branch ATMs, the main vault, and assigned cash drawer with a high level of accuracy.
- Built strong customer relationships by delivering exceptional service and resolving banking inquiries efficiently.
Assistant Bakery Manager
Uncle Giuseppe's Marketplace
Massapequa, New York
06.2018 - 01.2021
- Assisted the Bakery Manager in overseeing daily bakery operations, ensuring efficient workflow and exceptional product quality.
- Supervised, coached, and motivated bakery team members to produce high-quality baked goods, including cookies, cakes, muffins, tarts, specialty desserts, and custom orders.
- Delivered outstanding customer service by assisting customers in-store, managing special and online orders, and resolving concerns in a professional and timely manner.
- Maintained compliance with all food safety, sanitation, and health regulations while promoting a clean and organized work environment.
- Assisted with recruiting, onboarding, training, and developing bakery associates to support team performance and operational success.
- Monitored production schedules and inventory to ensure product availability and consistent quality during high-volume and seasonal periods.
- Maintained attractive, fully stocked bakery displays that met company merchandising and presentation standards.
- Collaborated with management to improve daily operations, enhance customer satisfaction, and achieve departmental sales goals.
- Handled customer concerns efficiently, creating positive shopping experiences and strengthening customer loyalty.
- Supported inventory management, ordering, waste reduction, and overall department profitability.
Bakery Clerk
Uncle Giuseppe's Marketplace
Massapequa, New York
10.2016 - 06.2018
- Maintained a clean, organized, and safe bakery environment.
- Sanitized work surfaces, utensils, and equipment according to company policies.
- Kept floors free of debris and spills to maintain a safe work area.
- Greeted customers and provided prompt, courteous service.
- Used and maintained bakery equipment properly and safely.
- Rotated products to ensure freshness and quality.
- Ensured accurate department signage and pricing.
- Prepared bakery trays according to company standards to meet customer satisfaction.
- Assisted with stocking and organizing bakery displays.
- Assisted with holiday decorating throughout the store and created seasonal pastry displays to enhance presentation and customer experience.
- Completed daily opening, closing, and operational duties while maintaining company standards.
- Performed additional duties as assigned to support daily bakery operations.
Education
Associate of Arts - Communications
Suffolk County Community College
Brentwood, NY06-2019
Skills
- Strong Communication Skills
- Organization & Time Management
- Team Leadership & Collaboration
- Customer Relationship Management
- Multitasking in Fast-Paced Environments
- Problem Solving & Conflict Resolution
- Employee Training & Development
- Coaching & Mentoring
- Process Improvement
- Exceptional Customer Service
- Relationship Building
- Motivation & Team Engagement
- Client Needs Assessment
- Goal Achievement
- Sales & Business Development
- Attention to Detail
- Dependability & Accountability
- Leadership & Decision Making
- Adaptability & Flexibility
- Onboarding
- Inventory & Operations Management
- Product Knowledge & Recommendations
- Customer Retention & Satisfaction
- Professionalism & Confidentiality
Languages
Spanish
Native/ Bilingual
Timeline
Associate Relationship Banker
JPMorgan Chase
02.2024 - Current
Teller Associate
JPMorgan Chase
01.2021 - 02.2024
Assistant Bakery Manager
Uncle Giuseppe's Marketplace
06.2018 - 01.2021
Bakery Clerk
Uncle Giuseppe's Marketplace
10.2016 - 06.2018
Associate of Arts - Communications
Suffolk County Community College