Emily Rhodes
Seaside,CA
Summary
Skilled Credentialed Trainer with significant experience in developing and delivering training programs within the healthcare sector. Strengths include exceptional ability to simplify complex concepts, curate engaging content, and adapt teaching methods to meet diverse learning styles. Demonstrated impact in previous roles through increased employee competency, improved workflow efficiency, and enhanced patient care quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Access Credentialed Trainer
DOCTORS ON DUTY
Monterey, CA
05.2021 - Current
- Provide registration and referral training to new hires, ensuring smooth onboarding
- Conduct regular rounds at ten urgent care clinics and the mobile clinic to maintain operational standards
- Utilize Slicer Dicer to analyze provider productivity metrics
- Collaborate with the Principal Trainer to develop and maintain instructional materials
- Assist in testing and troubleshooting workflow issues to enhance clinic operations
- Support clinics with backup reception and referral coordination tasks as needed
- Support Welcome Kiosk testing and troubleshoot any issues that arise
- Create and manage FreshService Tickets to ensure timely completion
Receptionist/Referral Coordinator
08.2017 - 05.2021
- Welcomed and assisted patients upon arrival, ensuring a positive experience
- Managed patient check-ins in the EMDs system, facilitating timely provider readiness
- Handled incoming calls from patients, pharmacies, and adjusters, addressing inquiries effectively
- Maintained a sanitized and organized front desk area to uphold safety protocols
- Streamlined referral organization by insurance type to improve efficiency
- Utilized the CCAH portal for timely authorization submissions and follow-ups with patients to schedule referrals
- Processed Work Comp authorizations to enable patients to receive specialty care
Host / Waitress / Bartender
CHILI'S
Seaside, CA
03.2016 - 08.2017
- Greeted guests with a positive demeanor and ensured efficient seating to balance staff workload
- Provided attentive service, taking orders and ensuring customer satisfaction throughout the dining experience
- Managed multiple tables simultaneously, maintaining cleanliness and processing payments
- Developed knowledge of drink preparation and provided bartending services when needed
Cashier / Guest Services
TARGET
Sand City, CA
07.2015 - 03.2016
- Operated the cash register, maintaining an organized drawer and understanding store codes
- Assisted customers with returns and exchanges at Guest Services, enhancing their shopping experience
- Answered customer inquiries over the phone and provided support for photo printing services
- Restocked shelves and organized backroom inventory to ensure smooth store operations
- Collaborated with team members to cover shifts and lead cashier operations
Animal Facility Maintenance Worker
PASHAYAN FOUNDATION
Fresno, CA
07.2014 - 03.2015
- Maintained cleanliness and sanitation of kennels and animal facilities to prevent disease spread
- Provided proper care, feeding, and grooming to ensure optimal animal health
Education
Associates of Arts - Women's Studies
Monterey Peninsula College
Monterey, CA05.2018
Associates of Arts - Women's Studies
Fresno City College
Fresno, CA05.2015
Skills
- Curriculum Creation
- Adaptive Learning
- Coaching and Mentoring
- Materials Preparation
- Creative Problem-Solving
- New Hire Training
- Planning and coordination
- Subject matter expertise
Certification
- Access Credentialed Trainer
Timeline
Access Credentialed Trainer
DOCTORS ON DUTY
05.2021 - Current
Receptionist/Referral Coordinator
08.2017 - 05.2021
Host / Waitress / Bartender
CHILI'S
03.2016 - 08.2017
Cashier / Guest Services
TARGET
07.2015 - 03.2016
Animal Facility Maintenance Worker
PASHAYAN FOUNDATION
07.2014 - 03.2015
- Access Credentialed Trainer
Associates of Arts - Women's Studies
Monterey Peninsula College
Associates of Arts - Women's Studies
Fresno City College
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