Emily Rhodes
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Advisor Services Representative
Charles Schwab
Lone Tree, CO
04.2023 - 11.2024
- Answered inquiries from customers regarding their investments or related topics.
- Answered customer inquiries and provided accurate information regarding services.
- Assisted customers with service requests, product orders, and billing inquiries.
- Analyzed customer data in order to identify trends or patterns of misuse or abuse of services offered.
- Conducted customer service activities in order to facilitate money transfer transactions.
Client Account Manager
Kind Home Solutions
Denver, CO
08.2022 - 01.2023
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Implemented digital marketing tactics such as SEO and SEM, email marketing.
- Supported sales team in coordinating paperwork and closing sales.
- Executed best-in-class sales and service strategies to deliver on sales, profit and service targets.
Referral Coordinator & Medical Assistant
Burrows Internal Medicine
Lone Tree, CO
02.2022 - 08.2022
- Assisted in the development of referral processes and procedures.
- Performed data entry related to referrals into electronic health record systems.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Patient Services Coordinator
Rocky Mountain Gastroenterology
Centennial, CO
06.2021 - 12.2021
- Assisted with scheduling appointments for patients.
- Ensured medical records were accurately updated with patient information.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Answered questions from patients regarding their accounts and billing inquiries.
Engagement / Save Team
HomeAdvisor
Golden, CO
02.2018 - 09.2020
- Reported on ROI from various marketing initiatives.
- Executed best-in-class sales and service strategies to deliver on sales, profit and service targets.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Worked closely with sales team members to ensure successful onboarding of new clients.
Reimbursement Specialist
Amerita Inc.
Centennial, CO
04.2016 - 02.2018
- Performed monthly audits for accuracy of claims submitted for payment.
- Identified potential areas of cost savings through proactive analysis of billing practices.
- Resolved discrepancies between provider documentation and insurance plan requirements.
- Verified that all necessary documents were included in each request before submitting it for payment.
Education
High School Diploma -
Grandview High School
Aurora 06-2010
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, COSkills
- Compliance requirements
- Multitasking Abilities
- Presentations and public speaking
- Time management abilities
- Problem-solving aptitude
- Collaborative Teamwork
- Conflict Resolution
- Accounting and finance policies
Timeline
Advisor Services Representative
Charles Schwab
04.2023 - 11.2024
Client Account Manager
Kind Home Solutions
08.2022 - 01.2023
Referral Coordinator & Medical Assistant
Burrows Internal Medicine
02.2022 - 08.2022
Patient Services Coordinator
Rocky Mountain Gastroenterology
06.2021 - 12.2021
Engagement / Save Team
HomeAdvisor
02.2018 - 09.2020
Reimbursement Specialist
Amerita Inc.
04.2016 - 02.2018
High School Diploma -
Grandview High School
Bachelor of Science - Psychology
Metropolitan State University of Denver
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