Emily Richardson
Fairdale,KY
Overview
12
12
years of professional experience
Work History
Library Clerk
Farnsley Middle School
09.2024 - Current
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Streamlined circulation processes by efficiently checking items in and out while managing overdue fines, renewals, and holds.
Writer, Proofreader
Freelance
10.2021 - Current
- Utilized years of experience in personal writing and proofreading, as well as proofreading in a non-professional capacity, to offer skills as a writer and proofreader on a freelance basis
- English background heavily influenced by both creative writing as well as academic writing resulting in ability to create content for a variety of topics as well as fact-check and research assignments to ensure consistent, engaging, and error-free content.
- Organized material to research and complete writing tasks.
- Completed thorough research into assigned topics.
Library Clerk
Louisville Free Public Library
07.2023 - 09.2024
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Processed library card applications and maintained patron records with accurate contact information.
- Mitigated librarian workload by independently managing and locating library materials, resources and technologies to fulfill patron requests.
- Assisted patrons with printing and copying according to personalized requirements.
Customer Service Agent
Jefferson County Clerk's Office
05.2016 - 04.2022
- Performed routine data entry or document management.
- Responded to in-person, email, and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Experience in working with complex transactions that require attention to detail with ability to both efficiently and accurately complete work.
- Aided former assistant manager with proofreading and updating company-wide wiki containing an abundance of resources clerks use every day.
- De-escalated situations with frustrated customers by communicating in calm, respectful manner
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
Cashier
Jefferson Community College Bookstore
12.2014 - 01.2015
- Quickly and efficiently checked out customers to ensure a short wait time despite long lines
- Bagged and, when needed, helped customers transport their merchandise to their vehicle
- Responsible for maintaining money drawers before and after each shift
- Aided customers on floor when there were no other associates available to help
- Kept all merchandise stocked and store clean and tidy.
Volunteer
International Society for Contemporary Legend Research
03.2013 - 05.2013
- Created and assembled event’s fifty-page program detailing daily schedule as well as presenting abstracts for each presenter
- Coordinated logistics for day to day events, including managing travel, organizing meal breaks between presenters, and maintaining tight schedule
- Assisted in answering questions from international guests and doing so in clear and effective manner.
Education
B.A. - English, Folklore & Mythology
University of Kentucky
Lexington, Kentucky05.2014
High School Diploma -
Butler Traditional High School
Louisville, Kentucky06.2010
Skills
- WPM: 80
- Proficient in Word, Excel, Power Point,
- Familiar with Skype, Zoom, and Adobe; and well-versed in most social media outlets
- Familiar with Google Suite
- Experience operating both PC and Mac computers
- Experience operating printers, copiers, scanners, barcode readers, fax machines, and multi-line phones
- Limited Spanish proficiency
- Non-professional experience but personal interest and experience with creative exploits including baking and floral arrangement
References
Lydia Dollar - Current Supervisor
lydia.tharp@jefferson.kyschools.us
Marci Reed - Former Supervisor
marci.reed@lfpl.org
Hailey Merriman - Former coworker and mentor
hailey.merriman@lfpl.org
Timeline
Library Clerk
Farnsley Middle School
09.2024 - Current
Library Clerk
Louisville Free Public Library
07.2023 - 09.2024
Writer, Proofreader
Freelance
10.2021 - Current
Customer Service Agent
Jefferson County Clerk's Office
05.2016 - 04.2022
Cashier
Jefferson Community College Bookstore
12.2014 - 01.2015
Volunteer
International Society for Contemporary Legend Research
03.2013 - 05.2013
B.A. - English, Folklore & Mythology
University of Kentucky
High School Diploma -
Butler Traditional High School
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