Emily Ringenbach
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Operations Clerk & Large Container Logistics Analyst
Republic Services
Fort Mill, SC
09.2022 - 04.2024
- Communicated daily with drivers, landfills, supervisors, operations managers and other analysts to ensure completion of daily trash route(s)
- Assisted in developing standard operating procedures for operations team.
- Analyzed customer feedback to identify areas of improvement within the organization.
- Conducted ride-alongs with driver team to ensure proper communication between office and field personnel.
- Quickly and proactively resolved problems as presented on route.
- Implemented dynamic route strategies to create and sequence daily routes for efficiency.
- Collaborated with cross-functional teams to coordinate projects related to process improvements.
- Responded promptly to customer requests via email or phone in a professional manner.
- Conducted regular audits of operational processes to ensure compliance with policies and regulations.
- Implemented strategies to improve efficiency of daily operations activities.
Marketing Specialist & General Manager
Social Pet Hotel and Daycare
Charlotte, NC
07.2021 - 09.2022
- Effectively communicated new marketing strategies to management.
- Assisted in the reorganization and rollback of the large group daycare program.
- Oversaw a staff of 15, including enrichment specialists, communication specialists, internal cleaning staff, groomers/bathers, and front desk customer service representatives.
- Organized promotional events to increase brand awareness and customer engagement.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Developed marketing strategies for existing products, services and new product launches.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Reviewed reports on operational performance metrics and identified areas of improvement.
Operations Specialist & Dispatcher
Waste Management
Upper Marlboro, MD
12.2018 - 07.2020
- Communicated daily with drivers, landfills, supervisors, operations managers and other analysts to ensure completion of daily trash route(s).
- Assisted with the development of project plans for new initiatives or process improvements.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
Education
Bachelors of Science, Applied Mathematics -
Stevenson University
MDSkills
- Microsoft Office
- Client Relations
- Operational Excellence
- Data Compilation
- Schedule Management
- Project Management
- Service Quality Improvement
Timeline
Operations Clerk & Large Container Logistics Analyst
Republic Services
09.2022 - 04.2024
Marketing Specialist & General Manager
Social Pet Hotel and Daycare
07.2021 - 09.2022
Operations Specialist & Dispatcher
Waste Management
12.2018 - 07.2020
Bachelors of Science, Applied Mathematics -
Stevenson University
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