Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Ritchie

San Marcos,TX

Summary

Proven hospitality professional with expertise in guest relations management and safe food handling, demonstrated during tenures at Cracker Barrel and Jasons Deli. Excelled in engaging guests and resolving complaints, enhancing customer satisfaction. Skilled in POS operations, I effectively trained teams, ensuring seamless service delivery and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Cracker Barrel
02.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Shift Leader

Jasons Deli
02.2018 - 08.2021
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.

Education

Bachelor of Arts - Public Relations

Texas State University
San Marcos, TX
05.2025

High School Diploma -

Plano East Sr High School
Plano, TX
05.2021

Skills

  • Guest Engagement
  • Safe Food Handling
  • Guest Relations Management
  • Point of sale operation
  • Hospitality service expertise

Certification

Social Media Marketing Certification

Food Handlers


Timeline

Server

Cracker Barrel
02.2023 - Current

Shift Leader

Jasons Deli
02.2018 - 08.2021

Bachelor of Arts - Public Relations

Texas State University

High School Diploma -

Plano East Sr High School

Similar Profiles

CREATE PROFILE
Emily Ritchie