MARIANDRES COSME HERNANDEZ
Miami,FL
Summary
Engaged, organized individual who is seeking to join a company to share my various skills
Hospitable service welcomes guests to escort to respective tables in dining environments. Friendly and upbeat in all guest interactions and diplomatic in handling sensitive situations. Valued for outstanding work ethic and consistent 'can-do' attitude.
Overview
16
16
years of professional experience
Work History
Server
Guantanamera Cigars Co. Store
Miami, Florida
07.2024 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Trained new employees on restaurant procedures and plating techniques.
Hostess waitress
Riviere Palace, Paris
Paris, France
07.2022 - 08.2023
- Maintained seating charts to optimize station rotations
- Communicated with management and service staff to address customer needs
- Met goals for fast table turnaround and low customer wait times by controlling guest flow
Server/Restaurant Hostess
Bao’s cocktail Bar, Mykonos
Mykonos Greece , Greece
05.2021 - 05.2022
- Managed customer calls efficiently in fast-paced call center environment
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated across departments to resolve customer-related issues
Restaurant Manager
Nicolau Lisboa
Lisboa , Portugal
09.2017 - 04.2021
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
Restaurant Manager
Bitoque Lisboa
Lisbon, Portugal
08.2013 - 07.2017
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed accounts payable, accounts receivable and payroll.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Server
First fly -Lisbon AirPort
Lisbon, Portugal
04.2010 - 07.2013
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and confirmed complete orders.
- Accurately recorded orders on cash register and point-of-sale system.
Hostess Waitress
Mamá Inés Aveiro Portugal
Lisbon, Portugal
11.2008 - 03.2010
- Communicated with management and service staff to address customer needs
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Reset tables quickly to achieve optimum turnaround times
Education
Bachelor of Arts & science - outstanding award in chemistry and natural sciences
Instituto Preuniversitario Vocacional De Ciencias
La Habana, Ciudad De La Habana08.2023
Associate in Science (A.S.) -
Cujae Polytechnic José Antonio Echeverría
La Habana, Ciudad de La Habana, Cuba05.2022
Skills
- Server Support
- Event Planning
- Reservations Management
- Guest Engagement
- Dining room management
- Customer service
- Team collaboration
- Conflict resolution
- Guest relations
- Communication skills
- Attention to detail
- Problem solving
- Guest engagement
- Dining area maintenance
- Process payments
- Adaptability
Languages
- Spanish, Native
- Portuguese, Advanced
- English, Advanced
- Italian, intermediate
- French, Basic
Timeline
Server
Guantanamera Cigars Co. Store
07.2024 - Current
Hostess waitress
Riviere Palace, Paris
07.2022 - 08.2023
Server/Restaurant Hostess
Bao’s cocktail Bar, Mykonos
05.2021 - 05.2022
Restaurant Manager
Nicolau Lisboa
09.2017 - 04.2021
Restaurant Manager
Bitoque Lisboa
08.2013 - 07.2017
Server
First fly -Lisbon AirPort
04.2010 - 07.2013
Hostess Waitress
Mamá Inés Aveiro Portugal
11.2008 - 03.2010
Bachelor of Arts & science - outstanding award in chemistry and natural sciences
Instituto Preuniversitario Vocacional De Ciencias
Associate in Science (A.S.) -
Cujae Polytechnic José Antonio Echeverría
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