Emily Roberts
Phoenix,AZ
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Chilis's Bar and Grill
Pittsburgh, PA
06.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
Server
Chilis's Bar and Grill
Pittsburgh, PA
02.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
Togo
Chilis's Bar and Grill
Pittsburgh, PA
08.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA05-2021
Some College (No Degree) -
Community College of Allegheny County
Pittsburgh, PASkills
- Creative Problem-Solving
- Policy and Procedure Enforcement
- Professional Appearance
- Sales and Upselling
- Motivational Leadership
- Decision-making capabilities
Certification
- RAMP Certification
Timeline
Shift Leader
Chilis's Bar and Grill
06.2022 - Current
Server
Chilis's Bar and Grill
02.2022 - Current
Togo
Chilis's Bar and Grill
08.2021 - Current
High School Diploma -
North Hills Senior High School
Some College (No Degree) -
Community College of Allegheny County
Similar Profiles
Brendon EdgarBrendon Edgar
Host/Restaurant Busser at Chilis's Bar and GrillHost/Restaurant Busser at Chilis's Bar and Grill
Rebekah HernandezRebekah Hernandez
Server at Chilis's Bar and GrillServer at Chilis's Bar and Grill
Anthony BakerAnthony Baker
Bartender at Chilis's Bar and GrillBartender at Chilis's Bar and Grill
Samantha WimsettSamantha Wimsett
To-Go Specialist at Chilis's Bar and GrillTo-Go Specialist at Chilis's Bar and Grill
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions