Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Emily Roberts

Deep River,IA

Summary

Healthcare professional, committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.


Retail worker with a proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with a focus on achieving results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service and Food Service

Kwikstar
05.2020 - Current
  • Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
  • Reduced order processing time through effective multitasking and prioritization of tasks.
  • Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.

CNA

English Valley Nursing Care Center
08.2018 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

Server

Applebee's Neighborhood Grill & Bar
09.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Associate of Applied Science -

Des Moines Area Community College
Ankeny, IA
11-2025

High School Diploma -

Tri-County Community School
Thornburg, IA
05.2021

Skills

  • Honest
  • Responsible
  • Strong teamwork
  • Efficient multitasking
  • Compassionate communication
  • Maintaining confidentiality
  • Customer service excellence
  • Cleaning and sanitizing
  • Friendly, Positive Attitude

Awards

  • Honor Roll
  • 4.0 GPA Cumulative

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • First Aid Certification - American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • ServSafe Food Handler Certification - National Restaurant Association.

Timeline

Server

Applebee's Neighborhood Grill & Bar
09.2021 - 04.2022

Guest Service and Food Service

Kwikstar
05.2020 - Current

CNA

English Valley Nursing Care Center
08.2018 - Current

Associate of Applied Science -

Des Moines Area Community College

High School Diploma -

Tri-County Community School

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Emily Roberts