Emily Roberts
Knoxville,TN
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Knoxville TVA Employees Credit Union
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Pharmacy Technician
Mac's Hometown Pharmacy
04.2021 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
GED -
Halls High School
Knoxville, TN05-2021
Completed 40 Credit Hours
University of Tennessee
Knoxville, TN01-2021
Skills
- Customer Support
- Collaborative Networking Skills
- Efficient Transaction Handling
- Support-Driven Mindset
- Analytical Skills
- Detail-Oriented
Timeline
Member Service Representative
Knoxville TVA Employees Credit Union
05.2022 - Current
Pharmacy Technician
Mac's Hometown Pharmacy
04.2021 - 05.2022
GED -
Halls High School
Completed 40 Credit Hours
University of Tennessee
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