Emily Roberts
Summary
Dynamic healthcare leader with extensive experience at MTF Biologics, excelling in remote clinical operations and triage protocols. Proven track record in performance coaching and crisis intervention, enhancing patient satisfaction and operational efficiency. Skilled in real-time documentation and telemedicine strategy, driving measurable improvements in care coordination and clinical outcomes.
Overview
2027
2027
years of professional experience
Work History
NATIONAL ON-CALL COORDINATOR- TEAM LEAD
MTF Biologics
Edison, New Jersey
10.2024 - Current
- Managed communication between donors, medical staff, and logistics teams.
- Coordinated escalation with on-call physicians to improve response time for urgent cases.
- Managed high-volume remote intake workflows while adhering to clinical protocols and quality standards.
- Standardized triage protocols to ensure consistent clinical prioritization across multiple states.
- Maintained real-time EHR documentation to improve data accuracy and continuity of care.
- Provided calm guidance during high-stress encounters, improving stakeholders satisfaction.
- Organized training materials for new staff regarding call coordination protocols.
MEDICAL REVIEW SUPERVISOR (RN REMOTE LEADERSHIP ROLE)
Palmetto GBA
Columbia, SC
2022 - 2024
- Led a remote nursing review team, improving review throughput and consistency in a high-volume virtual setting.
- Developed daily clinical coaching routines that increased reviewer accuracy and reduced escalations.
- Optimized staffing and scheduling to balance workload and sustain productivity in rapid-growth periods.
- Supervised team members in daily operations and workflow management.
- Monitored compliance with industry regulations and quality standards.
- Conducted performance evaluations to assess employee development needs.
EPIC CREDENTIALED TRAINER
Ochsner Healthcare Systems
Meridian, MS
2020 - 2022
- Trained over 200 clinicians on Epic workflows to improve primary care and anesthesia documentation accuracy.
- Supported care coordination workflows to ensure documentation compliance and reduce follow-up delays.
- Served as systems expert during digital transformation to enable smooth system scale-up and adoption.
- Delivered real-time virtual education via Teams and Zoom to maintain clinician competency during rollout.
REGISTERED NURSE, PACU & CVICU
Ochsner Healthcare Systems
Meridian, MS
2009 - 2022
- Coordinated multidisciplinary discharge plans reducing readmission risk with measurable results.
- Managed complex medication regimens for cardiac and diabetic patients ensuring guideline adherence.
- Conducted continuous post-op assessments that improved early complication detection.
- Precepted new nurses to accelerate competency and maintain clinical protocol compliance.
Education
Bachelor of Science in Nursing -
Chamberlain College of Nursing
11-2024
Associate Degree in Nursing -
University of West Alabama
Livingston, AL05-2009
Skills
- Remote Clinical Operations
- Remote EHR
- Remote EHR Platforms
- Virtual Communication Tools
- Microsoft Applications
- Team Leadership
- Physician Trainer
- Staffing & Scheduling Optimization
- Performance Coaching & Development
- Clinical Quality Oversight
- Virtual Care Workflow Management
- Primary Care & Chronic Disease
- Triage & Clinical Escalation
- Care Coordination
- Critical Care Registered Nurse (CCRN)
- Cardiac & Telemetry Monitoring
- Post-Acute & Transitional Care
- Telemedicine Strategy
- Health Technology Integration
Timeline
NATIONAL ON-CALL COORDINATOR- TEAM LEAD
MTF Biologics
10.2024 - Current
MEDICAL REVIEW SUPERVISOR (RN REMOTE LEADERSHIP ROLE)
Palmetto GBA
2022 - 2024
EPIC CREDENTIALED TRAINER
Ochsner Healthcare Systems
2020 - 2022
REGISTERED NURSE, PACU & CVICU
Ochsner Healthcare Systems
2009 - 2022
Bachelor of Science in Nursing -
Chamberlain College of Nursing
Associate Degree in Nursing -
University of West Alabama